Strategic Customer Success Manager — Enterprise Renewals

Insightsoftware; Espoo; In loco; EUR 47.000 - 59.000; Tempo pieno

Descrizione del lavoro

insightsoftware in Espoo, Finland seeks an experienced Customer Success/ renewals leader to manage enterprise accounts, drive renewals, and expand long‑term partnerships. You will steward executive relationships, lead QBRs, and collaborate with Sales, Legal, and Finance to ensure favorable outcomes.

Strong B2B SaaS background and Finnish language skills are required. You will own adoption, success metrics, and ROI storytelling, map KPIs with stakeholders, and influence product roadmaps with

Competenze

• Experience in Renewals, Account Management, or Customer Success with enterprise or mid-market customers.
• Proven track record handling large, complex portfolios in a covered CSM model.
• Strong background in B2B SaaS/software products or services.
• Bachelor’s degree required; MBA preferred. Finnish language required; related certifications are a plus.

Mansioni

• Act as the primary point of contact and strategic advisor for enterprise/mid-market customers.
• Lead renewal discussions, QBRs, and success reviews to align objectives with Insightsoftware solutions.
• Own end-to-end renewals process including pricing, terms, and contracts with Sales, Legal, and Finance.
• Drive adoption, onboarding, and usage maturity across customer accounts."
• Identify expansion opportunities and collaborate with Sales to refer upsell/cross-sell leads.
• Provide feedback to Product, Support, and Leadership to improve roadmaps based on customer trends.

Conoscenze

Executive engagement

CRM platforms

Negotiation skills

Analytical mindset

Cross-functional collaboration

Communication

Formazione

Bachelor’s degree

MBA preferred

Strumenti

Salesforce

Gainsight

NetSuite

SalesLoft

CPQ

Contract lifecycle tools

Descrizione del lavoro

insightsoftware in Espoo, Finland seeks an experienced Customer Success/ renewals leader to manage enterprise accounts, drive renewals, and expand long‑term partnerships. You will steward executive relationships, lead QBRs, and collaborate with Sales, Legal, and Finance to ensure favorable outcomes.

Strong B2B SaaS background and Finnish language skills are required. You will own adoption, success metrics, and ROI storytelling, map KPIs with stakeholders, and influence product roadmaps with