ERP Customer Success Manager — Growth & Value Partner

Staria; Tampere; Hybrid; EUR 52,000 - 64,000; Full time

Benefits offered by this job

Lunch

Phone

Recreational perks

Job summary

Staria is seeking a Customer Success Manager in the Tampere area to lead a portfolio of ERP customers, ensuring seamless service delivery and driving long‑term value from NetSuite investments.

You’ll own commercial development, identify upsell opportunities, guide cross‑sell initiatives, and collaborate with delivery teams in a hybrid Finland-based setup. 50% advisory/billable work is expected.

Qualifications

• Background in ERP or business systems and customer-facing roles such as Customer Success, Key Account Management, or Account Executive.
• Experience in a billable setup, where time and expertise are billed to the customer.

Responsibilities

• Ensure smooth and predictable service delivery: confirm schedules, coordinate allocations, maintain continuity of customer work, and set clear expectations.
• Generate billable work: target ~50% billability.
• Coordinate and report on ticket SLAs: monitor progress and keep customers informed.
• Lead customer cooperation: strengthen communication, guide collaboration, and ensure customers get full value from NetSuite.
• Monitor NPS and feedback: adjust services based on insights.
• Drive ARR growth & profitability: identify upsell/cross-sell opportunities and advise on new features.
• Own profitability management: conduct customer profitability analyses and prepare action plans.
• Coordinate internal delivery and development: align internal teams with customer needs and roadmap items.
• Oversee contracts: keep systems updated and inform service teams of changes.
• Manage escalations: resolve issues quickly with the right experts.

Skills

Customer Success

Account Management

ERP

Tools

NetSuite

Job description

Staria is seeking a Customer Success Manager in the Tampere area to lead a portfolio of ERP customers, ensuring seamless service delivery and driving long‑term value from NetSuite investments.

You’ll own commercial development, identify upsell opportunities, guide cross‑sell initiatives, and collaborate with delivery teams in a hybrid Finland-based setup. 50% advisory/billable work is expected.