Director Quotations

Normet Group; Espoo; On-site; EUR 95,000 - 135,000; Full time

Job summary

Normet Group is seeking an experienced Director Quotations to lead the Services quotation function and shape global processes supporting sales and portfolio teams.

The role focuses on complex quotations, customer experience, and continuous improvement across IT tools, with impact on profitability and delivery excellence.

Qualifications

• Experience in quotation, sales, or related business processes.
• Strong understanding of complex service offerings and commercial proposals.
• Experience implementing new processes or cross-functional initiatives.
• Experience leading a team and building a high-performance culture.
• Strong commercial judgment balancing customer requirements, competitiveness, risk and profitability.
• Ability to standardize processes across teams and sales areas.
• Experience with sales/quotation systems; CPQ or digital quotation tools is an advantage.
• Strong stakeholder management and cross-functional collaboration.
• Customer-focused mindset and continuous-improvement approach.

Responsibilities

• Lead and continuously develop the Services quotation process to improve response time, quality, hit rate, productivity, and customer satisfaction.
• Be the primary contact for complex services quotations including high-value or complex cases.
• Own the quotation process development and related improvements in Normet IT tools and CPQ.
• Ensure adequate quotation capacity to support the Services business.
• Lead and support the quotation team to maintain quality and prioritization.
• Enable sales teams to maximize customer-facing time via quotation support and outsourcing where appropriate.
• Reduce workload for portfolio teams to focus on portfolio and business development.
• Establish effective collaboration between quotation, sales, portfolio, technical and other functions.
• Drive standardization and continuous improvement across the quotation function.

Skills

Global Services

Quotation leadership

Process improvement

Cross-functional collaboration

Tools

CPQ

Job description

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Director Quotations

Services Business Line

We are looking for an experienced and commercially driven Director Quotations to lead and further develop the Normet Services quotation function. This is a key leadership role within the Services Business Line, with responsibility for strengthening our quotation capabilities, improving customer responsiveness, and supporting profitable growth of the Services business.

The position offers an opportunity to shape how we manage complex services quotations globally and to develop processes, capabilities, and tools that enable our sales and portfolio teams to focus more effectively on customers and business development.

Purpose of the Role

The Director Quotations is responsible for supporting sales areas with complex services quotations and developing the overall customer experience throughout the sales process—from receipt of the RFQ through to receipt of the purchase order.

The role owns the Services quotation capability and drives continuous improvement in quotation processes, response times, quality, hit rate, and customer satisfaction.

Key Responsibilities

• Lead and continuously develop the Normet Services quotation process to improve response time, quotation quality, hit rate, productivity, and customer satisfaction.

• Act as the key point of contact for complex services quotations, including high-volume or complex spare parts cases, repairs and rebuilds, special projects, complex/high-value service agreements, and third-party services.

• Take business ownership of Services quotation process development and related improvements within Normet IT tools and systems, including CPQ development and implementation.

• Ensure sufficient quotation capacity and capability to support the Services business.

• Lead, develop, and support the quotation team to ensure consistent quality and effective prioritization of quotation activities.

• Enable sales teams/PSSRs to maximize customer-facing time by providing effective quotation support and enabling appropriate outsourcing of quotation work.

• Reduce operational and transactional workload for portfolio teams, allowing greater focus on portfolio and business development.

• Establish effective ways of working between quotation, sales, portfolio, technical, and other relevant functions.

• Drive standardization, efficiency, and continuous improvement across the Services quotation function.

Key Accountabilities

• The Services sales process from RFQ to PO receipt from a quotation perspective.

• Services quotation capacity and capability.

• Development and performance of the Services quotation process.

• Prioritization and management of complex quotation activities.

• Continuous improvement of quotation tools, processes, and ways of working.

Your Impact

• Lead-to-opportunity conversion and sales process effectiveness.

• Services orders received and quotation hit rate.

• Quote / no-quote decision-making.

• Services profitability.

• Customer satisfaction throughout the RFQ-to-PO process.

• Quotation response times and on-time delivery.

• Sales team effectiveness and customer-facing capacity.

What We Are Looking For

• Strong experience within a Global Services Business, with a solid understanding of our customers, products, services, and commercial processes.

• Demonstrated experience in quotation, sales, commercial, services, or related business processes.

• Strong understanding of complex service offerings and commercial proposals.

• Experience in implementing new processes, or cross-functional business initiatives.

• Experience in leading a team and creating a culture of high performance.

• Strong commercial judgment and ability to balance customer requirements, competitiveness, risk, and profitability.

• Ability to develop and standardize processes across different teams and sales areas.

• Experience with sales and quotation systems; experience with CPQ or similar digital quotation tools is an advantage.

• Strong stakeholder management skills and the ability to collaborate effectively across Sales, Services, Portfolio, IT, and other functions.

• A proactive, customer-focused and continuous-improvement mindset.

• Strong written and verbal English communication skills.

Why Apply?

This is an opportunity to take a leadership role in developing Normet’s Services quotation capability and have a direct impact on customer experience, sales effectiveness, and profitable Services growth.

You will have the opportunity to shape processes and tools, develop quotation capabilities, work closely with sales areas and portfolio teams, and create ways of working that allow our customer-facing teams to spend more time with customers.

If you combine commercial understanding, Services knowledge, process-development capability, and a strong customer focus, we encourage you to apply.

For further information, please, contact; Director, Rental and Used Equipment, Dan Brennan ([e-mail])

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