Director of Global Service Quotations

Normet; Espoo; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

Normet in Espoo is seeking a Director Quotations to lead and grow our Services quotation capability on a global scale. You will own the end-to-end RFQ-to-PO process for complex services quotations, drive improvements in response times, quality, and profitability, and collaborate with sales, portfolio, IT, and other functions to standardize processes.

The role requires strong leadership, deep knowledge of services and commercial workflows, and experience implementing new processes and CPQ or

Qualifications

• Strong experience within a Global Services Business with a solid understanding of customers, products, services, and commercial processes.
• Demonstrated experience in quotation, sales, commercial, services, or related business processes.
• Strong understanding of complex service offerings and commercial proposals.
• Experience in leading a team and creating a culture of high performance.

Responsibilities

• Lead and continuously develop the Normet Services quotation process to improve response time, quotation quality, hit rate, productivity, and customer satisfaction.
• Act as the key point of contact for complex services quotations, including high-volume or complex spare parts cases, repairs and rebuilds, special projects, and high-value service agreements.
• Take ownership of Services quotation process development and related improvements within Normet IT tools and systems, including CPQ development and implementation.
• Ensure sufficient quotation capacity and capability to support the Services business.
• Lead, develop, and support the quotation team to ensure consistent quality and effective prioritization of quotation activities.
• Enable sales teams to maximize customer-facing time by providing effective quotation support and outsourcing of quotation work when appropriate.
• Reduce operational workload for portfolio teams to allow focus on portfolio and business development.
• Establish effective ways of working between quotation, sales, portfolio, technical, and other functions.
• Drive standardization, efficiency, and continuous improvement across the Services quotation function.

Job description

Normet in Espoo is seeking a Director Quotations to lead and grow our Services quotation capability on a global scale. You will own the end-to-end RFQ-to-PO process for complex services quotations, drive improvements in response times, quality, and profitability, and collaborate with sales, portfolio, IT, and other functions to standardize processes.

The role requires strong leadership, deep knowledge of services and commercial workflows, and experience implementing new processes and CPQ or