Director Quotations

Normet Oy; Espoo; In loco; EUR 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Normet Oy is seeking an experienced Director Quotations to lead and evolve the Services quotation function globally. The role focuses on strengthening quotation capabilities, improving customer responsiveness, and enabling profitable growth across the Services portfolio.

The position requires strong leadership, broad commercial acumen, and a proactive, process-oriented mindset to drive continuous improvement in quotation tools, processes, and cross-functional collaboration.

Competenze

• Experience in global services and complex quotations.
• Proven track record in leading quotation/proposal processes.
• Strong commercial judgement balancing customer needs and profitability.

Mansioni

• Lead and develop the global Services quotation process to improve turnaround time and quality.
• Act as primary contact for complex quotations including high-value or strategic cases.
• Drive CPQ tool development and integration with sales and portfolio systems.
• Ensure sufficient quotation capacity and capabilities across regions.
• Lead the quotation team to maintain consistent quality and prioritization.
• Collaborate with Sales, IT, Portfolio and other functions to standardize processes.

Conoscenze

Global Services

Quotations

Sales Processes

CPQ Experience

Stakeholder Management

Strumenti

CPQ Software

Descrizione del lavoro

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Director Quotations Services Business Line

We are looking for an experienced and commercially driven Director Quotations to lead and further develop the Normet Services quotation function. This is a key leadership role within the Services Business Line, with responsibility for strengthening our quotation capabilities, improving customer responsiveness, and supporting profitable growth of the Services business. The position offers an opportunity to shape how we manage complex services quotations globally and to develop processes, capabilities, and tools that enable our sales and portfolio teams to focus more effectively on customers and business development.

Purpose of the Role

The Director Quotations is responsible for supporting sales areas with complex services quotations and developing the overall customer experience throughout the sales process—from receipt of the RFQ through to receipt of the purchase order. The role owns the Services quotation capability and drives continuous improvement in quotation processes, response times, quality, hit rate, and customer satisfaction.

Key Responsibilities

• Lead and continuously develop the Normet Services quotation process to improve response time, quotation quality, hit rate, productivity, and customer satisfaction.
• Act as the key point of contact for complex services quotations, including high-volume or complex spare parts cases, repairs and rebuilds, special projects, complex/high-value service agreements, and third-party services.
• Take business ownership of Services quotation process development and related improvements within Normet IT tools and systems, including CPQ development and implementation.
• Ensure sufficient quotation capacity and capability to support the Services business.
• Lead, develop, and support the quotation team to ensure consistent quality and effective prioritization of quotation activities.
• Enable sales teams/PSSRs to maximize customer-facing time by providing effective quotation support and enabling appropriate outsourcing of quotation work.
• Reduce operational and transactional workload for portfolio teams, allowing greater focus on portfolio and business development.
• Establish effective ways of working between quotation, sales, portfolio, technical, and other relevant functions.
• Drive standardization, efficiency, and continuous improvement across the Services quotation function.

Key Accountabilities

• The Services sales process from RFQ to PO receipt from a quotation perspective.
• Services quotation capacity and capability.
• Development and performance of the Services quotation process.
• Prioritization and management of complex quotation activities.
• Continuous improvement of quotation tools, processes, and ways of working.

Your Impact

• Lead-to-opportunity conversion and sales process effectiveness.
• Services orders received and quotation hit rate.
• Quote / no-quote decision-making.
• Services profitability.
• Customer satisfaction throughout the RFQ-to-PO process.
• Quotation response times and on-time delivery.
• Sales team effectiveness and customer-facing capacity.

What We Are Looking For

• Strong experience within a Global Services Business, with a solid understanding of our customers, products, services, and commercial processes.
• Demonstrated experience in quotation, sales, commercial, services, or related business processes.
• Strong understanding of complex service offerings and commercial proposals.
• Experience in implementing new processes, or cross-functional business initiatives.
• Experience in leading a team and creating a culture of high performance.
• Strong commercial judgment and ability to balance customer requirements, competitiveness, risk, and profitability.
• Ability to develop and standardize processes across different teams and sales areas.
• Experience with sales and quotation systems; experience with CPQ or similar digital quotation tools is an advantage.
• Strong stakeholder management skills and the ability to collaborate effectively across Sales, Services, Portfolio, IT, and other functions.
• A proactive, customer-focused and continuous-improvement mindset.
• Strong written and verbal English communication skills.

Come and share your courage to shine with us! Visit our career website for more information. EVERYONE HAS COURAGE TO SHINE in a courageous, committed and caring company. We are NORMET, a passionate team of over 1,800 professionals with a global reach and a Nordic heart – on a mission to be Defining The Future Underground. Together with our customers, we have courage to lead the way in sustainable underground mining and tunnelling by building the safest places underground. We explore and deliver continuous improvement to underground construction and mining processes for increased safety, productivity and profitability. We are committed to solving the toughest challenges and to create lifetime value, while first and foremost caring for the welfare of people and the environment. Through our innovation, our own technologies and complete solutions, we are shining a light to the future of our industry. This is why we are trusted by our customers and growing fast: as the daring company who cares for every individual in our winning team, on our one and only planet. Click here to get to know us better.