Customer Success Manager

Adtraction; Helsinki; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

Adtraction is seeking a Customer Success Manager to join our E-commerce team in Finland. You will own the customer journey for SME brands from onboarding through ongoing collaboration, ensuring exceptional experiences and driving growth.

You’ll deliver fast, high‑quality support, identify upsell opportunities, and collaborate closely with brands, partners and our internal teams. You’ll work in a friendly, collaborative environment with a hybrid model that includes some office presence and one

Qualifications

• Fluency in Finnish and English is required.
• Strong relationship-building and communication skills.
• Proactive, structured, and self-driven with a can-do attitude.
• Able to manage multiple tasks and projects in a fast-paced environment.

Responsibilities

• Own the customer journey for SME brands from onboarding to ongoing collaboration.
• Provide fast, high-quality support to solve customer problems and maintain smooth operations.
• Identify growth opportunities and pitch Adtraction products to scale revenue.
• Turn brand feedback into action to improve the platform.
• Prospect potential partners (influencers) to join Adtraction’s platform.

Skills

Finnish language

English language

Relationship building

Communication skills

Proactive attitude

Multitasking

Customer-focused

Education

Higher education degree in business/marketing/communications

Tools

Salesforce

Job description

We're looking for a Customer Success Manager to join our E-commerce team and help our brands get the most out of their partnerships with us.

Are you someone who enjoys building relationships, solving problems, and making sure clients succeed? Do you want to work in a role where you combine customer care, hands‑on support, and close collaboration with brands and partners? Join our team in Finland and become part of a friendly, collaborative and ambitious work environment.

About Adtraction

Adtraction was founded in 2007, and built on the ambition to create the best possible partnerships between brands and partners. Today, we’re a leading partner marketing platform that connects brands with creators and partners to drive traffic, content, and sales, all on a performance‑based model.

We’re a team of 130 people across 12 offices in Europe, with our headquarters in Stockholm, Sweden.

People are at the core of everything we do, and we’re always looking for new talent who share our ambition to help brands and partners grow.

At Adtraction, you can always expect more – from your partnerships, your work, and your career.

About the role

When you join Adtraction, you will become part of a team that combines creativity, collaboration, ambition and commercial drive. Every role plays a part in building strong, lasting relationships — with our clients, partners, and each other.

As a Customer Success Manager, you will take ownership of the customer journey for our small‑and‑medium‑sized brands, ensuring exceptional experiences from onboarding through ongoing collaboration. Your work contributes to brand growth and retention by maximizing partner engagement and providing proactive, high‑quality support.

What you’ll do

• Own and level up relationships with small‑and‑medium‑sized brands from day one

• Matchmake brands with top‑tier partners to boost results and scale collaborations

• Deliver fast, high‑quality support to solve customer problems and keep operations smooth

• Spot growth opportunities to pitch relevant Adtraction products and scale revenue

• Turn brand feedback into real action to help our team improve the platform

• Prospect and contact potential new partners, eg. influencers, with the aim of having them joining Adtraction's platform and starting to promote our brands

What you bring

• A genuine interest in digital marketing and partnerships, or an eagerness to learn

• Proactive, structured, and self‑driven approach with a can‑do attitude

• Fast learner with a positive mindset and a solution‑oriented approach

• Ability to build strong relationships and excellent communication skills

• Comfortable juggling multiple tasks and projects at once

• Fluency in Finnish and English

Your profile might be extra interesting if you have:

• A suitable higher education degree in business, marketing, communications, or a related field

• Experience working with CRMs, such as Salesforce

• Relevant experience from working with brands, for example in sales, account management, customer success or support

• Experience working in affiliate marketing, e‑commerce, social media or influencer marketing

We hire based on experience, knowledge and personality, but also potential. If you’re passionate and eager to learn, we’d love to hear from you, also if you don’t meet every requirement.

We’re looking for

Someone who values partnerships and collaboration, takes initiative, and has an always‑improve mindset. You’re proactive, enjoy taking ownership, and love solving problems in a fast‑paced, ever‑changing industry.

We’re a social company that enjoys spending time together, and we can’t wait for you to be part of our vibrant and fun culture!

What we offer

At Adtraction, we believe great people create great results. That’s why we focus on creating a workplace where you can thrive, both professionally and personally.

At Adtraction you can expect this (and more):

• Regular social events and a yearly conference where we all meet, work and celebrate

• Opportunities to grow and develop your skills

• A vibrant office‑first culture, with the option to work from home one day a week

• An international company with colleagues from 12 offices in Europe

• Working at a company listed on Nasdaq First North Growth Market

• A competitive compensation package

• A culture where we embrace relations, create long‑term value and always improve

• A company with engaged employees (employee net promoter score of 45)