Customer Success Consultant

Solution Seeker; Helsinki; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Competitive benefits

Bonus opportunities

Employee share programme

Flexible work style

Nordic team culture

Job summary

Huma in Helsinki is seeking a Customer Success Consultant to onboard Finnish customers and guide them from onboarding to daily use. You will work with a Nordic team, reporting to the Head of Customer Success in Oslo, with leadership built on trust and clear communication.

This full-time role emphasizes delivering measurable value and high customer satisfaction. Ideal candidates have 2–3 years in SaaS or customer success, enjoy building relationships, and are comfortable working remotely as part

Qualifications

• 2–3 years’ experience in SaaS, customer success, account management, or similar roles.
• Comfortable working both independently and as part of a remote team.

Responsibilities

• Onboard and support Huma's Finnish customers.
• Build and nurture long-term relationships with your own customer portfolio.
• Identify growth opportunities, such as upselling new modules or subscription upgrades.
• Ensure customers achieve measurable value and high satisfaction.
• Use our CRM system to capture insights and continuously improve the customer experience.
• Collaborate closely with Product, Sales, and Marketing to improve the overall customer experience.

Skills

SaaS experience

Customer Success

Account Management

Tools

HubSpot

Job description

Customer Success Consultant (Full time role)

Huma is growing and we need more talented people in Finland! Do you want to help small and medium-sized companies succeed with HR?

About Huma

HR software has a reputation problem: built for HR managers, ignored by everyone else. Huma is the exception. We build HR software for the whole company, not just HR. Because good HR isn't about more admin. It's about more time for people.

We're 35+ people across Norway, Sweden and Finland, and along the way we've become one of the fastest growing HR tech companies in the Nordics. Over 1,000 companies already run their HR through Huma. That's the team you'd be joining!

The role

As a Customer Success Consultant, you’ll play a key role in helping new and existing customers succeed with Huma. You’ll guide them from onboarding to everyday use, ensuring they get real value from our platform. You’ll work closely with colleagues across Norway and Sweden, so while your base will be in Helsinki, you’ll be part of a truly Nordic team. This role reports directly to the Head of Customer Success, based in Oslo. We believe in remote leadership built on trust, clear communication, and shared goals.

Your main responsibilities will be:

• Onboard and support Huma's Finnish customers
• Build and nurture long-term relationships with your own customer portfolio
• Identify growth opportunities, such as upselling new modules or subscription upgrades
• Ensure customers achieve measurable value and high satisfaction
• Use our CRM system to capture insights and continuously improve the customer experience
• Collaborate closely with Product, Sales, and Marketing to improve the overall customer experience

We think you'll thrive at Huma if you:

• Have 2–3 years’ experience from SaaS, Customer Success, Account Management, or similar roles
• Are comfortable working both independently and as part of a remote team
• Are structured, curious about technology, and great at building relationships
• Enjoy helping customers succeed and finding smart, simple solutions (you look for solutions where others see problems!)
• Thrive in a role with a lot of customer contact

It is not a requirement, but we think you are a great match if you:

• Have experience with HubSpot or similar CRM systems
• Have interest or background in HR, people operations, or employee engagement

What we offer:

• The opportunity to shape how we succeed in Finland . We trust you to bring your knowledge of the Finnish market and culture, and to help us understand what great looks like locally.
• A strong overall package: competitive benefits, bonus opportunities, and the possibility to invest in Huma through our employee share programme.
• A scale-up backed by leading Nordic investors, past the chaotic-start phase, but with just as much speed
• Flexibility and trust: we care about results, not micromanagement. You’ll have the freedom to structure your work in a way that works for you.
• A team where your voice matters : we value initiative and give you the trust and autonomy to take an idea and run with it.

Culture

We're built on trust, challenging each other, and having fun while we do it. We're an international team and English is our working language. Every quarter we get together for T-time to celebrate the milestones. We're not looking for someone who knows everything already - motivation and curiosity beat credentials here.