Customer Service & Order Fulfillment Specialist

Metsä Group; Mänttä-Vilppula; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive occupational health care

Extensive training and development

Culture and sports benefits

Job summary

Metsä Tissue is recruiting for a Customer Service Specialist to join our supply chain team in Mänttä, with Tampere or Espoo as potential secondary locations. This permanent role focuses on sales order processing, invoicing, and handling customer feedback to ensure smooth delivery of goods.

You will collaborate across departments and external partners, and you should have a bachelor’s degree and at least three years of relevant experience, with SAP and MS Office proficiency, plus fluency in

Qualifications

• Bachelor’s degree in business or a relevant field.
• At least three years of relevant experience in customer service or a similar role.
• Familiarity with SAP systems and good MS Office skills.
• Fluent written and spoken English and Finnish.

Responsibilities

• Create and confirm sales orders and ensure product availability.
• Manage out-of-stock situations and order changes.
• Prepare customer invoices including intercompany billing and send related documents.
• Maintain Customer Service master data and manage debit/credit notes.
• Collaborate with Sales, Planning, Fulfilment, Production and Finance teams.

Skills

SAP

MS Office

English

Finnish

Customer service

Education

Bachelor's degree in business or relevant field

Tools

SAP

MS Office

Job description

Metsä Tissue is recruiting for a Customer Service Specialist to join our supply chain team in Mänttä, with Tampere or Espoo as potential secondary locations. This permanent role focuses on sales order processing, invoicing, and handling customer feedback to ensure smooth delivery of goods.

You will collaborate across departments and external partners, and you should have a bachelor’s degree and at least three years of relevant experience, with SAP and MS Office proficiency, plus fluency in