Customer Service & Invoicing Specialist

Metsä Board Sverige Ab; Mänttä; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive occupational health care

Extensive training and developmentOppr

Culture and sports benefits

Job summary

Metsä Group in Finland invites applications for a CUSTOMER SERVICE SPECIALIST within Metsä Tissue Supply Chain. In this permanent role, you will support the process of delivering goods to customers through efficient sales order management, invoicing, and handling customer feedback in your region.

You will report to the Customer Service Manager; Mänttä is the primary location, with Tampere as a possible secondary site.

Qualifications

• Bachelor's degree in business or another relevant field.
• At least three years of experience in customer service or a similar role.
• Familiarity with SAP systems and good MS Office skills.

Responsibilities

• Creating and confirming sales orders and ensuring that the ordered products are available.
• Managing out-of-stock situations.
• Managing sales order changes, checking order details and communicating changes to customers.
• Creating customer invoices, including intercompany billing.
• Collecting and sending additional invoicing-related documents.
• Maintaining Customer Service master data.
• Managing debit and credit invoices and invoice corrections.
• Handling customer feedback and claims and issuing credit notes.

Skills

English

Finnish

Education

Bachelor's degree in business or related field

Tools

SAP

MS Office

Job description

Metsä Group in Finland invites applications for a CUSTOMER SERVICE SPECIALIST within Metsä Tissue Supply Chain. In this permanent role, you will support the process of delivering goods to customers through efficient sales order management, invoicing, and handling customer feedback in your region.

You will report to the Customer Service Manager; Mänttä is the primary location, with Tampere as a possible secondary site.