Customer Quality Analyst – Data & Coordination (EMEA)

Eaton Corporation; Vantaa; On-site; EUR 45,000 - 65,000; Full time

Job summary

Eaton Corporation seeks a Customer Quality Coordinator for its Critical Power Systems EMEA unit. You will support quality engineers with data analysis, meetings, and action tracking while liaising with manufacturing plants and sales teams across the EMEA region.

Proactive data preparation and clear communications will drive faster failure analysis and improvements. You will work in a fast-paced Quality Team, collaborating with internal R&D, production, and customer-facing groups.

Qualifications

• Master or Bachelor in Engineering or equivalent.
• Quality experience, preferably Customer Quality and product quality.

Responsibilities

• Gathering & Maintaining Field Quality information in Jira-based platform.
• Preparing data for meetings, and capture action plans (meeting minutes).
• Liaison with Plant manufacturing - carry over of pertinent and relevant information.
• Liaison between customer quality and Sales, Customer Service, Tech support, Sustaining team.
• Leading the coordination and follow up for retrieval of EEPS/Eprom electronic memories. Initial failure mode statements/findings, photos.
• Coordinating Lab time/activities.
• Following up with due dates for Lab investigations.
• Measurable outcome is that the quality engineer is not waiting for information to begin failure analysis.

Skills

Finnish

English

Data analysis

MS Office

Education

Master's degree in Engineering

Bachelor's degree in Engineering

Tools

Jira-based platform

SAP ERP

Salesforce

Job description

Eaton Corporation seeks a Customer Quality Coordinator for its Critical Power Systems EMEA unit. You will support quality engineers with data analysis, meetings, and action tracking while liaising with manufacturing plants and sales teams across the EMEA region.

Proactive data preparation and clear communications will drive faster failure analysis and improvements. You will work in a fast-paced Quality Team, collaborating with internal R&D, production, and customer-facing groups.