Senior Customer Quality Engineer – Lead Problem Solving

Eaton Group; Vantaa; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Global company

Challenging projects

Internal promotion opportunities

Safe and ethical work environment

Job summary

Eaton's state-of-the-art campus in Vantaa, Finland, is a hub for its Critical Power Solutions. Join as Lead Customer Quality Engineer to ensure customer satisfaction by leading resolution of quality issues and driving continuous improvement across projects, products, and stakeholders.

You will coordinate across sales, R&D, manufacturing, and suppliers, using 8D and other methodologies, coach teams in Six Sigma, and help shape customer quality requirements while aiming for zero safety-related

Qualifications

• Bachelor's or Master's degree in engineering or business field.
• 10+ years of experience in customer quality or related fields.
• Experience in customer-facing quality roles within technical/industrial environments.
• Proven ability to lead cross-functional problem-solving activities and drive resolution.

Responsibilities

• Manage the customer problem-solving process from FWT through installation and serial product life cycle.
• Lead issue resolution with cross-functional teams using 8D and A3 methodologies.
• Coordinate analyses and report root cause findings and corrective actions.
• Provide coaching in Problem Solving, Six Sigma, Auditing, and Continuous Improvement.
• Support and influence definition of customer quality requirements and Voice of the Customer.

Skills

Quality management

Electromechanical products

Cross-functional lead

Customer advocacy

Analytical skills

Education

B.Sc. or M.Sc. in engineering or business

Tools

8D

A3

Six Sigma

Job description

Eaton's state-of-the-art campus in Vantaa, Finland, is a hub for its Critical Power Solutions. Join as Lead Customer Quality Engineer to ensure customer satisfaction by leading resolution of quality issues and driving continuous improvement across projects, products, and stakeholders.

You will coordinate across sales, R&D, manufacturing, and suppliers, using 8D and other methodologies, coach teams in Six Sigma, and help shape customer quality requirements while aiming for zero safety-related