Customer Quality Engineer: Lead Issue Resolution & Quality Improvement

Eaton; Vantaa; On-site; EUR 42,000 - 66,000; Full time

Job summary

Eaton’s new campus in Vantaa, Finland hosts R&D, manufacturing, warehousing, sales and service. The Quality Engineer, Customer Quality role focuses on ensuring customer satisfaction by resolving quality issues and driving continuous improvement across projects.

The role emphasizes capturing customer requirements, leading problem-solving efforts, and mentoring teams in Six Sigma and related quality practices to achieve zero defects and timely responses.

Qualifications

• Bachelors degree in a relevant engineering or business field.
• Strong knowledge of electronics, electromechanics and quality concepts.
• Excellent communication and leadership skills with a customer-focused approach.

Responsibilities

• Manage customer quality issues from initial to final resolution across the project lifecycle.
• Lead cross-functional teams to solve problems using 8D, A3 and other methodologies.
• Prepare root-cause analyses and corrective action plans for sales offices and customers.
• Provide coaching on problem solving, quality management and auditing.
• Maintain relationships with sales, technical support and external customers.

Skills

Electronics

Electromechanics

Quality

Interpersonal skills

Presentation skills

Communication

Leadership

Customer advocacy

Education

B.Sc in relevant field of Engineering or Business

Job description

Eaton’s new campus in Vantaa, Finland hosts R&D, manufacturing, warehousing, sales and service. The Quality Engineer, Customer Quality role focuses on ensuring customer satisfaction by resolving quality issues and driving continuous improvement across projects.

The role emphasizes capturing customer requirements, leading problem-solving efforts, and mentoring teams in Six Sigma and related quality practices to achieve zero defects and timely responses.