Customer Quality Lead: Resolve Issues, Elevate Satisfaction

Eaton Corporation; Vantaa; On-site; EUR 45,000 - 65,000; Full time

Job summary

Eaton Corporation is hiring a Quality Engineer, Customer Quality to ensure customer satisfaction by effectively resolving quality issues and driving improvements across projects. You will capture customer requirements, lead 8D/ Six Sigma initiatives, and mentor teams in problem solving and quality management.

You will coordinate with sales offices, product management, R&D, and manufacturing to monitor quality performance and reduce lead times while maintaining safety and compliance.

Qualifications

• B.Sc in engineering or business is required.

Responsibilities

• Manage customer quality issues from problem identification through closure using structured problem solving (8D, A3).
• Lead cross-functional teams to drive root cause analysis and implement corrective actions.
• Coordinate with Sales, Product Management, R&D, and Manufacturing to capture and fulfill customer requirements.

Skills

Electronics

Electromechanics

Quality

Education

B.Sc in engineering or business

Job description

Eaton Corporation is hiring a Quality Engineer, Customer Quality to ensure customer satisfaction by effectively resolving quality issues and driving improvements across projects. You will capture customer requirements, lead 8D/ Six Sigma initiatives, and mentor teams in problem solving and quality management.

You will coordinate with sales offices, product management, R&D, and manufacturing to monitor quality performance and reduce lead times while maintaining safety and compliance.