Customer Program Manager

Bluefors; Helsinki; On-site; EUR 95,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits package

Employee share program

Flexible working environment

Non-smoking workplace

Job summary

Bluefors is seeking a Customer Program Manager to bridge customer environments with our Helsinki, Syracuse and NY teams, ensuring clear ownership, delivery, and executive alignment across time zones.

Based in the eastern United States, you will orchestrate engineering, product, and configuration setup, and drive forecasts and compliance through multi-disciplinary teams in a high-tech B2B setting.

Qualifications

• Extensive experience in program management, customer success, or a senior customer-facing role in a complex technical B2B environment.
• Proven ability to manage multiple parallel threads with strong structure and follow-through.
• Strong facilitation and communication skills, with confidence engaging senior stakeholders.
• Experience working across cultures and time zones, particularly between the US and Europe.
• Excellent command of English.

Responsibilities

• Orchestrate the overall customer program together with the Key Account Manager, ensuring clear ownership and coordination across all active workstreams.
• Establish Customer Program, covering engineering, product and configuration setup, delivery, compliance, technology and roadmap, and executive threads in the customer engagement. Ensure objectives are clear, initiatives are resourced, and execution plans are established and follow-through.
• Maintain internal reporting of the customer program for the account team and Bluefors leadership, and reporting and follow-through towards the customer.
• Ensure customer forecasts are understood and incorporated into Bluefors demand and supply planning.
• Ensure customer requirements, compliance expectations, and IP agreements are correctly understood and applied across internal teams.

Skills

Program management

Customer success

Senior stakeholder engagement

Cross-cultural collaboration

English proficiency

Job description

Do complex customer environments, cutting‑edge technology, and high‑impact collaboration energize you—and do you enjoy bringing structure and clarity to challenging, multi‑threaded relationships? Interested? Keep reading!

Bluefors is the world leader in cryogenic measurement systems, and we are now excited to welcome a Customer Program Manager to our Product Management organization. This is a newly established role designed to support a small number of Bluefors’ most strategically important and demanding corporate technology customers—leading developers of quantum computing technology transitioning from R&D towards commercial‑scale deployment.

In this role, you will work closely with Bluefors’ Key Account Managers as part of a tight CPM–KAM pair: while the KAM owns the commercial relationship, you will own the operational and programmatic integrity of the customer relationship. Based in the eastern United States, you will act as a vital bridge between the customer environment and Bluefors’ teams in Helsinki, Syracuse and NY—ensuring clarity, consistency, and follow‑through across organizations and time zones.

We offer you an interesting, challenging, and responsible position, supported by a highly skilled and fast‑growing organization. This is an excellent opportunity for your own professional growth in a dynamic, enthusiastic, and professional team where we work together and support each other. We offer a multicultural work environment with room to grow, where you can truly use and develop your potential.

Main Responsibilities

• Orchestrate the overall customer program together with the Key Account Manager, ensuring clear ownership and coordination across all active workstreams.
• Establish Customer Program, covering engineering, product and configuration setup, delivery, compliance, technology and roadmap, and executive threads in the customer engagement. Ensure objectives are clear, initiatives are resourced, and execution plans are established and follow-through.
• Maintain internal reporting of the customer program for the account team and Bluefors leadership, and reporting and follow-through towards the customer.
• Ensure customer forecasts are understood and incorporated into Bluefors demand and supply planning.
• Ensure customer requirements, compliance expectations, and IP agreements are correctly understood and applied across internal teams.

What We Expect From You

• Extensive experience in program management, customer success, or a senior customer‑facing role in a complex technical B2B environment.
• Proven ability to manage multiple parallel threads with strong structure and follow‑through.
• Strong facilitation and communication skills, with confidence engaging senior stakeholders.
• Experience working across cultures and time zones, particularly between the US and Europe.
• Excellent command of English.

We would also appreciate

• Experience in deep tech, advanced hardware, or scientific instrumentation environments.
• Familiarity with engineering‑to‑order and project‑based delivery.
• High integrity and discretion in handling sensitive customer and IP‑related information.

Contact: Tero Tolonen, Chief Product Officer, [e-mail].

Application deadline: August 9, 2026.

The world's leading manufacturer of ultra-low temperature cryogen-free dilution refrigerators.

We design and manufacture measurement systems, that can provide clean and quiet environment for scientific research, even at ultra-low temperatures. Our systems have options which include wiring and superconducting magnets and can be customized to meet the requirements of each customer. We have a strong focus on the quantum computing and information community and are here to support scientists and industries go further in their endeavors. For this we have brought together the best minds from a variety of fields. If you are a skilled physicist, technician, engineer or business professional and looking for an interesting job in multicultural environment, join our growth story at Bluefors.

Here we are curious to the core, have wide-range expertise, and have one mission: progress. Continuous development, learning, and collaboration are fundamental to our way of working. In our agile company structure customers are in direct contact with scientists and engineers who design their system. We deliver systems all around the world and the markets for our products are constantly growing. Currently we employ more than 600 professionals from over 50 different nationalities. We offer competitive benefits package, employee share program, flexible working environment and a non-smoking workplace.