Customer Success Manager

HYPERMINE; Espoo; On-site; EUR 60,000 - 90,000; Full time

Job summary

Hypermine is seeking a Customer Success Manager to join our Espoo team. This full-time role involves owning relationships with global mining customers, guiding onboarding and deployment, and driving ongoing adoption to deliver tangible results.

You will help expand partnerships and lay the foundations of our Customer Success function as we scale. You will operate in a fast-paced, international environment, traveling 4–8 weeks per year as needed to support on-site pilots and ensure customer

Qualifications

• Deep tech sales experience.
• Strong communication and presentation skills.
• Customer support and trust experience.
• Eye for high-quality results.
• Very organized and structured.
• Ability to deliver final results.
• Willingness to participate in on-site pilots (abroad travel 4–8 weeks/year).

Responsibilities

• Own and develop relationships with big mining industry customers globally.
• Lead customers through onboarding, deployment, and ongoing adoption.
• Ensure customers achieve tangible operational and commercial results.
• Identify opportunities to deepen and expand each partnership.
• Build the foundations of our Customer Success function as we scale.

Skills

Deep tech sales experience

Strong communication and presentation

Customer support and trust experience

Eye for high-quality results

Organized and structured

Deliver final results

Willingness for on-site pilots abroad

Job description

The New Standard in Mineral Intelligence

Where most people see a rock, we see data. Hypermine is a deep-tech startup engineering breakthrough hyperspectral laser to see beyond the surface: delivering real-time mineralogical data right in the mines, which was previously impossible to capture outside of a laboratory. Our technology gives real-time mineral insights to help maximize efficiency and minimize the environmental impact in mining, by allowing our customers to optimize their operations, reduce waste, and transition toward more sustainable extraction processes.

What we are doing is not just building another sensor; we’re building the foundational intelligence for sustainable mining. We develop and manufacture our high-performance laser-based sensing equipment entirely in-house, leveraging our proprietary, patented technology to deliver precise and reliable solutions. We are seeking an inspired professional to join our international, fast-paced team solving a real-world problem on a massive scale. If you want to be part of creating world-first technology for the harshest environments on Earth, we should talk!

The Role

We are looking for a Customer Success Manager to join our team in Espoo. This is a full-time position that might include occasional business travel.

As Customer Success Manager you will:

• Own and develop relationships with big mining industry customers globally
• Lead customers through onboarding, deployment, and ongoing adoption
• Ensure customers achieve tangible operational and commercial results
• Identify opportunities to deepen and expand each partnership
• Build the foundations of our Customer Success function as we scale

Who we are looking for:

• You’re a customer-focused and commercially minded person who enjoys working with complex technology and international industrial customers.
• You know how to build trust from operational teams on site to senior decision-makers and you’re comfortable taking ownership in a fast-moving company.
• Experience in Customer Success, key account management, technical sales, or customer delivery within mining, industrial technology, process industries, or another complex B2B environment would be highly relevant

Required Qualifications:

• Deep tech sales experience
• Strong communication and presentation skills, customer support and trust experience
• Eye for high-quality results
• Very organized and structured
• Ability to deliver final results
• Ability and willingness to participate in on-site pilots (would require abroad travel around 4-8 weeks per year)

Qualifications seen as a plus:

• Mining tech experience
• Hyperspectral sensing experience
• Technical background

What We Offer

• Meaningful Innovation: Work on a breakthrough "world-first" product where your contributions aren’t just incremental but foundational to our technology’s success. You will be part of building a technology that is a key enabler for the efficient extraction of critical minerals required for the global energy transition.
• Real-World Application: You will play a pivotal role in developing first-of-its-kind technology. You will be able to actively shape our innovation and see your work deployed in some of the most challenging environments on the planet.
• A Culture of High Agency: Engage in high-level problem-solving, working with a multidisciplinary team of experts. We value high-agency individuals who want to make an impact.
• Valued Core Team Member: As an early hire, you will be part of building a technology that is a key enabler for the efficient extraction of critical minerals required for the global energy transition.

We will review the applications and begin interviews as they come in. We encourage early submissions, as the position will be filled as soon as the ideal candidate is found.