Customer-Facing Order Management Specialist - Nordic

Essity; Espoo; Hybrid; EUR 35,000 - 52,000; Full time

Job summary

Essity in Espoo, Finland, is seeking a Customer Facing & Order Management Representative for an 11-month parental leave cover. You will be the primary contact for B2B customers, supporting orders and deliveries and ensuring a smooth order-to-cash process.

Based in the Nordic Customer Facing team, you will collaborate with Sales, Supply Chain and other functions, manage multiple priorities, communicate professionally, and help improve service levels across the Nordic region.

Qualifications

• University degree or equivalent in business, economics, logistics, or related field.
• Experience in customer service, administration, or coordination roles.
• Fluent in Finnish and English, both written and spoken; SAP experience advantageous.

Responsibilities

• Act as the primary contact for B2B customers and internal stakeholders.
• Manage and monitor orders through the end-to-end order-to-delivery process.
• Coordinate activities with Sales, Supply Chain and other functions.
• Ensure clear, proactive customer communication and handle deviations.
• Lead regular logistics meetings with customers to improve service levels.
• Support continuous improvement initiatives within the Nordic Customer Facing team.

Skills

Customer service

Coordination

Problem solving

Multitasking

Communication

Team player

Education

University degree in Business Administration / Economics / Logistics

Tools

SAP

Job description

Essity in Espoo, Finland, is seeking a Customer Facing & Order Management Representative for an 11-month parental leave cover. You will be the primary contact for B2B customers, supporting orders and deliveries and ensuring a smooth order-to-cash process.

Based in the Nordic Customer Facing team, you will collaborate with Sales, Supply Chain and other functions, manage multiple priorities, communicate professionally, and help improve service levels across the Nordic region.