Customer Facing & Order Management Representative

Essity; Espoo; On-site; EUR 30,000 - 42,000; Full time

Job summary

Essity is seeking a Customer Facing & Order Management Representative in Espoo, Finland, for a temporary parental leave cover of about 11 months. You will serve as the primary contact for B2B customers, guiding them through order-to-delivery and collaborating with Sales, Supply Chain, and other functions across Nordic regions.

The role is based in Espoo and reports to the Customer Facing & Order Management Manager in Sweden.

Qualifications

• University degree in a relevant field (Business Administration, Economics, Logistics).
• Experience in customer service, administrative, or coordinating roles.
• Strong organizational and planning skills with ability to manage multiple tasks.
• Fluent in Finnish and English (written and spoken); SAP experience is a plus; Nordic language skills welcome.

Responsibilities

• Be the primary contact for customers and internal stakeholders.
• Manage and monitor orders through the order-to-delivery process.
• Coordinate customer-related activities with internal teams.
• Ensure professional and proactive customer communication.
• Handle delivery deviations and product shortages.
• Lead regular logistics meetings with customers to improve service.
• Support continuous improvement across Nordic Customer Facing team.

Skills

Customer service

Coordination

Problem solving

Communication

Team player

Multitasking

Education

University degree in Business/Logistics

Tools

SAP

Job description

Are you passionate about customer service, coordination, and problem-solving in an international business environment?

Essity, a leading global hygiene and health company with brands such as Libero, TENA, Libresse, and Lotus, is now looking for a temporary Customer Facing & Order Management Representative to join our Personal Care business unit in Espoo, Finland.

About The Role

As a Customer Facing & Order Management Representative, you will be the primary point of contact for B2B customers, supporting them throughout the order and delivery process and helping ensure an excellent customer experience.

You will be part of the Nordic Customer Facing team, with primary responsibility for the Finnish market while also supporting the Baltic markets and providing backup support across the Nordic region. Working closely with colleagues across Sales, Supply Chain and other specialist functions, you will help ensure a smooth order-to-cash process.

This is a parental leave cover position for approximately 11 months, with a preferred start date as soon as possible.

You will report to the Customer Facing & Order Management Manager in Sweden and be based at our office in Espoo, Finland.

What You Will Do

• Serve as the primary point of contact for customers and internal stakeholders.
• Manage and monitor customer orders throughout the entire order-to-delivery process.
• Coordinate and drive customer-related activities in close collaboration with relevant internal stakeholders.
• Ensure clear, professional, and proactive customer communication.
• Handle delivery deviations, product shortages, and operational issues.
• Facilitate regular logistics meetings with customers to strengthen collaboration, address operational challenges, and continuously improve service levels.
• Contribute to continuous improvement initiatives within processes and ways of working across the Nordic Customer Facing team.

Who You Are

You enjoy working in a customer-focused role where communication and problem-solving are key to your success. You are proactive, self-motivated, and comfortable taking ownership and driving tasks independently. At the same time, you are a team player who values collaboration, knowledge sharing, and building strong relationships with both customers and colleagues.

To succeed in this role, you:

• Have a university degree or other relevant post-secondary education in Business Administration, Economics, Logistics, or a related field.
• Have experience working in a customer service, administrative, or coordinating role.
• Are comfortable managing multiple tasks and priorities simultaneously, having strong organizational and planning skills.
• Are fluent in Finnish and English, both written and spoken.
• Have experience with SAP or similar ERP systems (considered an advantage).
• Knowledge of another Nordic or Baltic language is considered a plus.

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us