Temporary Finnish Customer & Order Specialist

Essity; Espoo; On-site; EUR 30,000 - 42,000; Full time

Job summary

Essity is seeking a Customer Facing & Order Management Representative in Espoo, Finland, for a temporary parental leave cover of about 11 months. You will serve as the primary contact for B2B customers, guiding them through order-to-delivery and collaborating with Sales, Supply Chain, and other functions across Nordic regions.

The role is based in Espoo and reports to the Customer Facing & Order Management Manager in Sweden.

Qualifications

• University degree in a relevant field (Business Administration, Economics, Logistics).
• Experience in customer service, administrative, or coordinating roles.
• Strong organizational and planning skills with ability to manage multiple tasks.
• Fluent in Finnish and English (written and spoken); SAP experience is a plus; Nordic language skills welcome.

Responsibilities

• Be the primary contact for customers and internal stakeholders.
• Manage and monitor orders through the order-to-delivery process.
• Coordinate customer-related activities with internal teams.
• Ensure professional and proactive customer communication.
• Handle delivery deviations and product shortages.
• Lead regular logistics meetings with customers to improve service.
• Support continuous improvement across Nordic Customer Facing team.

Skills

Customer service

Coordination

Problem solving

Communication

Team player

Multitasking

Education

University degree in Business/Logistics

Tools

SAP

Job description

Essity is seeking a Customer Facing & Order Management Representative in Espoo, Finland, for a temporary parental leave cover of about 11 months. You will serve as the primary contact for B2B customers, guiding them through order-to-delivery and collaborating with Sales, Supply Chain, and other functions across Nordic regions.

The role is based in Espoo and reports to the Customer Facing & Order Management Manager in Sweden.