Nordic Order & Customer Experience Specialist (11 months)

Essity Higiene y Salud Mexico; Espoo; On-site; EUR 40,000 - 54,000; Full time

Job summary

Essity is seeking a temporary Customer Facing & Order Management Representative for Espoo, Finland. You will be the main contact for B2B customers, guiding orders from start to finish and collaborating with Sales and Supply Chain teams to ensure smooth delivery.

The role requires Finnish and English fluency, ERP experience (SAP), and strong organizational skills. It is a 11-month parental leave cover based in Espoo with proximity to Nordic markets.

Qualifications

• Bachelor’s degree in Business Administration, Economics, Logistics or related field.
• Experience in customer service, administrative, or coordinating roles.
• Strong organizational and planning skills with ability to multitask.
• Fluent in Finnish and English, both written and spoken.
• Experience with SAP or similar ERP systems.
• Knowledge of another Nordic or Baltic language is a plus.

Responsibilities

• Serve as the primary point of contact for customers and internal stakeholders.
• Manage and monitor customer orders throughout the entire order-to-delivery process.
• Coordinate and drive customer-related activities in close collaboration with relevant internal stakeholders.
• Ensure clear, professional, and proactive customer communication.
• Handle delivery deviations, product shortages, and operational issues.
• Facilitate regular logistics meetings with customers to strengthen collaboration, address operational challenges, and continuously improve service levels.
• Contribute to continuous improvement initiatives within processes and ways of working across the Nordic Customer Facing team.

Skills

Customer service

Order management

ERP SAP

Finnish

English

Multitasking

Organizational skills

Education

Business Administration / Economics / Logistics degree

Tools

SAP

Job description

Essity is seeking a temporary Customer Facing & Order Management Representative for Espoo, Finland. You will be the main contact for B2B customers, guiding orders from start to finish and collaborating with Sales and Supply Chain teams to ensure smooth delivery.

The role requires Finnish and English fluency, ERP experience (SAP), and strong organizational skills. It is a 11-month parental leave cover based in Espoo with proximity to Nordic markets.