Customer Experience Specialist – Hybrid & Global

Tobii Dynavox; Helsinki; Hybrid; EUR 46,000 - 59,000; Full time

Job summary

Tobii Dynavox is seeking a dedicated Customer Service Specialist to support North American customers from our hybrid Pittsburgh-based team. You’ll handle inquiries via phone, email and Teams, prepare quotations, process orders, and collaborate with Finance, Sales and Operations to resolve issues.

The role requires 3–5 years in customer service or related fields, a Bachelor’s degree, and excellent English communication.

Qualifications

• 3–5 years experience in Customer Service or related roles.
• Experience in AAC, assistive technology, medical devices or healthcare is a strong plus.
• Excellent written and verbal communication across locations and an international organization.

Responsibilities

• Serve as the dedicated point of contact for North American customers and partners during North American working hours.
• Prepare quotations and process customer orders accurately and on time.
• Support invoicing questions and manage returns, backorders and credits with Finance.

Skills

Customer service

Communication

Problem solving

Independence

Attention to detail

English proficiency

Education

Bachelor’s degree or equivalent

Tools

CRM software

MS Teams

Order management systems

Job description

Tobii Dynavox is seeking a dedicated Customer Service Specialist to support North American customers from our hybrid Pittsburgh-based team. You’ll handle inquiries via phone, email and Teams, prepare quotations, process orders, and collaborate with Finance, Sales and Operations to resolve issues.

The role requires 3–5 years in customer service or related fields, a Bachelor’s degree, and excellent English communication.