Finnish-speaking Customer Service Agent in Sofia, Bulgaria

Next Job Abroad; Helsinki; On-site; EUR 8,559 - 13,124; Full time

Benefits offered by this job

Relocation support

Training provided

Health insurance

Career development

International team

Job summary

Next Job Abroad is seeking a Finnish-speaking Customer Service Agent to support users of the world's biggest search engine from a Sofia-based client. You will handle inquiries via phone, email and chat, using CRM and ticketing tools, and contribute to a knowledge base.

Relocation package is provided and no tech background is required; thorough training will equip you with product knowledge. Join a dynamic, international team and grow your customer service skills in a supportive environment with

Qualifications

• Fluent Finnish and English communication
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem-solving
• Adaptable and quick to learn new processes and technologies
• Self-motivated with a passion for customer satisfaction

Responsibilities

• Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the needs of customers
• Engage customers through phone, email and chat
• Resolve inquiries within SLAs using knowledge base and protocols
• Meet or exceed performance goals for call handling time, first-call resolution, and CSAT scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

Skills

Finnish language proficiency

English language proficiency

Communication skills

Customer service orientation

Problem-solving

Adaptability

Tools

CRM software

Ticketing systems

Knowledge base

Multi-channel handling

Job description

Please note that the position is based in Sofia, Bulgaria. Relocation package is included for candidates applying from outside of Bulgaria.

Join our client in Bulgaria as a Finnish-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.

Key Responsibilities

• Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

Requirements

What You'll Need

• Fluent Finnish and English communication skills
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem-solving
• Adaptable and quick to learn new processes and technologies
• Self-motivated with a passion for customer satisfaction

Ideal Candidate Profile

• Customer-focused mindset and delivering exceptional service
• Excellent communication style, ability to explain complex concepts simply
• Ability to troubleshoot issues and find creative solutions
• Collaborates and shares knowledge, and contributes positively to team dynamics
• Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! Our client is looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our client's comprehensive training program will equip you with all the product knowledge you need to succeed.

Benefits

• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning

Our client believes in growing together. They offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is their top search result!