Finnish-Speaking Customer Support Agent – Sofia Relocation

Next Job Abroad; Helsinki; On-site; EUR 8,559 - 13,124; Full time

Benefits offered by this job

Relocation support

Training provided

Health insurance

Career development

International team

Job summary

Next Job Abroad is seeking a Finnish-speaking Customer Service Agent to support users of the world's biggest search engine from a Sofia-based client. You will handle inquiries via phone, email and chat, using CRM and ticketing tools, and contribute to a knowledge base.

Relocation package is provided and no tech background is required; thorough training will equip you with product knowledge. Join a dynamic, international team and grow your customer service skills in a supportive environment with

Qualifications

• Fluent Finnish and English communication
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem-solving
• Adaptable and quick to learn new processes and technologies
• Self-motivated with a passion for customer satisfaction

Responsibilities

• Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the needs of customers
• Engage customers through phone, email and chat
• Resolve inquiries within SLAs using knowledge base and protocols
• Meet or exceed performance goals for call handling time, first-call resolution, and CSAT scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

Skills

Finnish language proficiency

English language proficiency

Communication skills

Customer service orientation

Problem-solving

Adaptability

Tools

CRM software

Ticketing systems

Knowledge base

Multi-channel handling

Job description

Next Job Abroad is seeking a Finnish-speaking Customer Service Agent to support users of the world's biggest search engine from a Sofia-based client. You will handle inquiries via phone, email and chat, using CRM and ticketing tools, and contribute to a knowledge base.

Relocation package is provided and no tech background is required; thorough training will equip you with product knowledge. Join a dynamic, international team and grow your customer service skills in a supportive environment with