Enterprise AI & Automation Success Manager (Hybrid)

Digital Workforce; Helsinki; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid and flexible working

Competitive benefits package

International work environment

Job summary

Digital Workforce is seeking a Customer Success Manager to own a portfolio of customers and ensure real, measurable business value from our Outsmart solutions. You will understand their processes, goals and challenges and offer true added value beyond traditional RPA.

You’ll drive long-term customer value, protect and grow accounts, and identify opportunities beyond RPA across AI Agents, Agentic Orchestration and Conversational AI.

Qualifications

• 3+ years in customer success, service management or account support for new technologies.
• Proven ability to retain and grow enterprise customers, including renewals and recurring revenue.
• Fluent Finnish and English; Swedish is a plus.

Responsibilities

• Drive long-term customer value by defining success measures with customers and ensuring real adoption and outcomes.
• Protect and grow accounts by managing renewals and expanding opportunities.
• Identify opportunities beyond RPA across AI Agents, Agentic Orchestration and Conversational AI.
• Coordinate with Account Managers, specialists, and delivery teams to land new solutions.

Skills

Customer success

Account management

AI & RPA knowledge

Bilingual EnglishFinnish

Job description

Digital Workforce is seeking a Customer Success Manager to own a portfolio of customers and ensure real, measurable business value from our Outsmart solutions. You will understand their processes, goals and challenges and offer true added value beyond traditional RPA.

You’ll drive long-term customer value, protect and grow accounts, and identify opportunities beyond RPA across AI Agents, Agentic Orchestration and Conversational AI.