On-Site IT Field Technician: Desktop & Laptop Support

ITProposal; Kristiinankaupunki; On-site; EUR 32,000 - 42,000; Full time

Job summary

Dell is seeking on-site L1 field technicians in Finland to provide business-critical customer support for Dell client systems. You will validate faults, repair hardware, replace parts and use Dell diagnostic tools to ensure professional service delivery at customer sites.

The role requires strong troubleshooting skills, adherence to SLA timelines, and the ability to travel to customer locations while maintaining professional conduct and compliance with Dell procedures.

Qualifications

• Experience in Level 1 technical support or similar customer-facing IT support.
• Strong understanding of PC, laptop and client hardware components.
• Ability to follow structured diagnostic processes and document troubleshooting steps.
• Proficient written and verbal English.

Responsibilities

• Deliver Dell field service support in a professional, customer-focused manner.
• Attend customer sites within SLA timeframes and service windows.
• Perform on-site troubleshooting, hardware repair and parts replacement.

Skills

L1 technical support

Field service

PC hardware

OS troubleshooting

Customer communication

Time management

English proficiency

Dell tooling

Tools

DFSM

ePSA

Last Mile

Job description

Dell is seeking on-site L1 field technicians in Finland to provide business-critical customer support for Dell client systems. You will validate faults, repair hardware, replace parts and use Dell diagnostic tools to ensure professional service delivery at customer sites.

The role requires strong troubleshooting skills, adherence to SLA timelines, and the ability to travel to customer locations while maintaining professional conduct and compliance with Dell procedures.