Account Executive Finland

Netigate Ltd; Helsinki; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Attractive bonus based on sales targets

Opportunities for professional growth

Inclusive work environment

Team celebrations

Job summary

Netigate Ltd in Helsinki seeks an Account Executive to manage and grow customer relationships in Finland. You will act as a trusted advisor to clients, ensuring satisfaction and retention while identifying upsell opportunities.

The ideal candidate has experience in Account Management or Customer Success, is fluent in Finnish and English, and is comfortable working in a hybrid setup. This role offers a competitive salary and opportunities for professional growth.

Qualifications

• Proven experience in Account Management, Sales, or Customer Success, ideally within SaaS or tech.
• Strong commercial drive with hands-on experience in upselling, renewals, and contract negotiations.
• Strategic and data-driven mindset with excellent operational and communication skills.
• Fluent in Finnish and English; knowledge of other languages is a plus.
• Comfortable working in a hybrid setup with international teams.

Responsibilities

• Manage and grow portfolio of customers ensuring satisfaction and retention.
• Advise customers on driving business results with the platform.
• Identify and close upsell and cross-sell opportunities.
• Renew contracts and manage pricing increases.
• Migrate customers to new contractual frameworks.
• Collaborate closely with Marketing and Product teams.

Skills

Account Management

Sales

Customer Success

Upselling

Customer Experience

Fluent in Finnish

Fluent in English

Job description

About Us

Netigate is a leading European Experience Management (XM) company, helping organizations turn insights into growth by understanding and acting on the experiences of their customers and employees.

Headquartered in Stockholm with offices across Europe in Helsinki, Frankfurt and Rotterdam, Netigate serves more than 1,500 clients globally, including Erste Group, KLM/Air France and Apoteket. We are ~130 employees across the Nordic countries in Helsinki and Stockholm and in the rest of Europe in Frankfurt, Berlin, Rotterdam, London and Paris.

Following the recent merger with the Dutch digital experience platform Mopinion, Netigate now delivers a unique end-to-end platform for experience management - covering every touchpoint across web, mobile, and employee journeys.

Your Role at a Glance

As Account Executive Finland, you will be responsible for managing and growing Netigate’s existing customer relationships primarily in the Finnish market. Acting as a trusted advisor, you will help customers achieve value from our platform, understand their goals and challenges, and support their long-term success.

This is a customer-focused commercial role combining onboarding coordination, customer success, retention, renewals, and account expansion. You will own a portfolio of existing customers and drive key outcomes such as churn reduction, customer health, expansion revenue, and long‑term customer value.

You will report to the Team Lead Customer Success in Finland and work closely with colleagues in Sales, Product and Support.

This is a hybrid role, with a minimum of 1‑2 days per week in our office in central Helsinki.

Your Key Responsibilities

• Manage and grow your own portfolio of customers, ensuring fast onboarding and engagement, satisfaction, retention, and growth.

• Advise our customers on how to drive business results with our platform.

• Identify and close upsell and cross‑sell opportunities within your portfolio.

• Renew contracts with existing customers and manage price increases.

• Migrate existing customers to a new contractual framework.

• Collaborate closely with Marketing and Product to deliver a seamless customer experience.

• Provide feedback and insights from the market to help shape our go‑to‑market strategy in Finland.

Your Profile

• Proven experience in Account Management, Sales, or Customer Success, ideally within SaaS or tech - experience within the field of Customer Experience is a big plus.

• Strong commercial drive with hands‑on and proven experience in upselling, renewals, and contract negotiations (in Finnish).

• Strategic and data‑driven mindset with excellent operational and communication skills.

• Fluent in Finnish and English; Swedish, German, French, or Dutch is a plus.

• Comfortable working in a hybrid setup with international, cross‑border teams.

What you can expect

• Competitive salary and an attractive bonus based on commercial and sales targets.

• An inclusive and supportive work environment where diversity and creativity are celebrated.

• An environment where your ideas are valued, and you have the opportunity to make a meaningful contribution from the start.

• Opportunities for professional growth and career advancement within an international growing company.

• No matter your role, whether you're just starting out or in a leadership position, we focus on the value you bring to the table. Creativity and impact are what matter most.

• We believe in celebrating our achievements. Wether it's a summer festival or New Year's party: we make sure to enjoy our successes and build strong team connections.

Our Culture

At the heart of Netigate lies the NetiMaker mindset‑ our foundation for how we work and grow together. Being a NetiMaker means taking ownership, staying curious, holding ourselves accountable, and driving progress with purpose.

We believe that a great employee experience is the foundation of a great customer experience - and this belief shapes everything we do.

At Netigate, we pride ourselves on our collaborative, imaginative, and learning‑focused culture. We believe in the collective strength of diverse perspectives - the power of WE. Together, we create an atmosphere where fresh ideas are shared, challenges are embraced, and individual growth is encouraged.

We encourage all applicants to consider submitting an anonymous CV as part of our commitment to fostering a non‑discriminatory and inclusive recruitment process. In line with this, we aim to ensure transparency around compensation and will share indicative salary ranges during the initial conversation.