AI Product Owner

Netigate Ltd; Helsinki; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Opportunities for professional growth

Inclusive work environment

Team events and celebrations

Job summary

Netigate Ltd in Helsinki is looking for an AI Product Owner to lead product enhancements across their SaaS platform. This hands-on role emphasizes customer insight translation into actionable product outcomes, requiring collaboration with engineering, design, and customer success teams. Ideal candidates will have strong SaaS experience and proficiency with AI tools. The company offers a hybrid work model with supportive culture fostering individual growth.

Qualifications

• 3–6+ years of relevant experience in a Product-related role.
• Demonstrated experience with SaaS products.
• Experience in writing clear requirements and user stories.

Responsibilities

• Own discovery and delivery for product areas.
• Turn customer problems into product opportunities and prototypes.
• Work closely with teams to shape and deliver product improvements.

Skills

Experience in a Product Owner role

Strong experience on SaaS products

Use of AI tools for prototyping

Good UX judgement

Collaboration with engineering and design teams

Data-driven mindset

Tools

Cursor

ChatGPT

Figma AI

Replit

Job description

About Us

Netigate is a leading European Customer Experience Management company, helping organizations turn customer and employee feedback into meaningful action and measurable growth.

With headquarters in Stockholm and offices in Helsinki, Frankfurt, and Rotterdam, we serve more than 1,500 clients globally, including Erste Group, KLM/Air France, and Apoteket. Today, our team of around 130 employees works across Europe.

Through the recent acquisitions of Lumoa, a Finnish AI-based insights company, and Mopinion, a Dutch digital experience company, Netigate has expanded its offering into a unique end‑to‑end solution for experience management – combining feedback, digital experience, and AI‑powered analytics.

Your Role at a Glance

As AI Product Owner, you will help us discover, prototype, validate, and ship high‑impact product improvements across our SaaS platform.

This is not a coordination‑only Product Owner role. You will move from customer insight to prototype, from prototype to backlog, and from backlog to shipped product. You will work hands‑on with AI tools to accelerate research, UX exploration, data analysis, documentation, and functional prototyping.

You will play an important role in identifying customer problems, shaping product opportunities, and turning ideas into measurable outcomes. Working closely with Engineering, Design, Customer Success and Commercial teams, you will help improve workflows for SaaS users, especially in retail, banking and enterprise environments.

We are looking for someone who is curious, pragmatic and outcome‑driven – someone who can combine product thinking, customer understanding, AI‑enabled ways of working and strong delivery skills.

This hybrid role can be based in Helsinki, Stockholm or Rotterdam, with 2–3 days of office presence per week.

Your Key Responsibilities

• Own discovery, prioritization and delivery for selected product areas.
• Turn customer problems into clear product opportunities, user stories, prototypes and measurable outcomes.
• Use AI tools such as Cursor, Claude, ChatGPT, Lovable, Replit, Figma AI or similar to build fast prototypes and accelerate product work.
• Work closely with Engineering, Design, Customer Success and Commercial teams to shape and deliver product improvements.
• Validate ideas with customers before scaling engineering investment.
• Analyze product usage, customer feedback and market signals to identify opportunities and inform decisions.
• Improve customer workflows for SaaS users, especially in retail, banking and enterprise environments.
• Drive product launches, adoption, feedback loops and continuous iteration.

Your Profile

• 3–6+ years of experience in a Product Owner, Product Manager, Product Builder, UX/Product, technical business or similar role.
• Strong experience working on SaaS products.
• Demonstrated use of AI tools to prototype, analyze, write specifications or accelerate product delivery.
• Good UX judgement and the ability to simplify complex workflows.
• Experience writing clear requirements, user stories and product documentation.
• Confidence collaborating closely with engineers, designers and customer‑facing teams.
• A data‑driven mindset, with the ability to work with product analytics, customer feedback and business metrics.

What you can expect

• A scaling international company with a strong AI focus agenda.
• An inclusive and supportive work environment where diversity and creativity are celebrated.
• An environment where your ideas are valued and you have the opportunity to make a meaningful contribution from the start.
• Opportunities for professional growth and career advancement within an international growing company.
• No matter your role, whether you’re just starting out or in a leadership position, we focus on the value you bring to the table. Creativity and impact are what matter most.
• We believe in celebrating our achievements. Whether it’s a summer festival or New Year’s party, we make sure to enjoy our successes and build strong team connections.

Our Culture

At the heart of Netigate lies the NetiMaker mindset – our foundation for how we work and grow together. Being a NetiMaker means taking ownership, staying curious, holding ourselves accountable and driving progress with purpose.

We believe that a great employee experience is the foundation of a great customer experience – and this belief shapes everything we do.

At Netigate, we pride ourselves on our collaborative, imaginative and learning‑focused culture. We believe in the collective strength of diverse perspectives – the power of WE. Together, we create an atmosphere where fresh ideas are shared, challenges are embraced and individual growth is encouraged.

We encourage all applicants to consider submitting an anonymous CV as part of our commitment to fostering a non‑discriminatory and inclusive recruitment process. In line with this, we aim to ensure transparency around compensation and will share indicative salary ranges during the initial conversation.