Tecnico De Sonido jobs in United States
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IGT
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ProEmpleoIngenieros - COGITI
Technical Support Engineer
Job summary
A global leader in technical support is seeking a Technical Support Engineer in Valencia, Spain. The role involves troubleshooting and resolving customer issues while ensuring excellent service. Ideal candidates will have 2+ years in network support and relevant technical certifications. Benefits include health insurance, meal provisions, and performance bonuses.
Benefits
Qualifications
- 2 years+ of experience supporting enterprise wired or wireless networks.
- Excellent verbal, written and interpersonal skills.
- Focus on quality and dedicated to customer service.
Responsibilities
- Troubleshoot, diagnose, and resolve customer issues promptly.
- Work with various systems, software, and hardware.
- Elevate unresolved issues to the appropriate internal departments.
Skills
Education
Tools
CallTek is a global leader in white‑label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!
We are looking for Technical Support Engineers!
As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You’ll work with different systems, software, and hardware, and follow standard procedures to elevate unresolved issues to the appropriate internal departments.
- 2 years+ of experience supporting enterprise wired or wireless networks
- 2 years+ of college with a computer networking, Computer Science, or Information Technology focus/major
- Any of the following technical certifications + Cisco CCNA, Net+, NSE 3+ Fortinet, or Fortinet Certified Fundamentals + certifications, ITIL 4
- Excellent verbal, written and interpersonal skills
- Outstanding customer service skills and dedication to providing exceptional customer care
- Must be self‑motivator and self‑starter
- Focus on quality and customer service
- Exceptional listening and analytical skills
- Solid time management skills
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
- Free one meal a day
- Emergency loan and financial assistance programs
- Free 24‑hour snacks and beverages
- Health insurance and health subsidy
- Retirement plan, life insurance, and savings plan
- Team socialization allowance and attendance bonuses
- Year‑end performance bonus (company discretion)
- And much more!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.