We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
Role Description / Purpose
We are looking for an experienced and proactive Customer Services Representative (CSR) to join our team in the British Council School of Madrid, a key role in stakeholder communication and working to optimise the School customer experience for students and their families, supporting them in all aspects of school life. Communication may be face-to-face, by phone or digital channels and the CSR will ensure that, at all times, students and parents perceive their contact with school in a positive and professional manner. Responsibilities also include internal stakeholder support and operational administration, support for procurement, events and other projects, data management and reporting.
The successful applicant will have the ability to handle several tasks simultaneously, liaising as appropriate with different stakeholders that may include students, parents, teachers, external agencies, management and the wider British Council organisation.
Role Accountabilities
Areas of responsibility and associated duties may include, but are not limited to :
Operational administration
Events
Small / medium projects
Stakeholder communications
Data management and reporting
General
Qualifications & Experience
Salary : starting annual gross pay €23,168 (Based on qualification and experience).
Proof of Identity & Right to Work : Candidates are expected to have researched whether they have the right to live and work in Spain. The British Council School of Madrid will not support successful applicants in obtaining a work visa.
Contract type : Indefinite.
Contracted hours : 37.5 hours per week.
Benefits : School fee remission for children of staff members, voluntary private health insurance scheme at company reduced rates.
Closing date and time for Applications – Sunday 29th June 2025 (23 : 59 Spain Time)
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please
J-18808-Ljbffr
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.