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Catalan Payment Account Specialist in Lisbon-1000 euros Bonus (with relocation)
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Catalan Payment Account Specialist in Lisbon-1000 euros Bonus (with relocation)
Job summary
A leading payment solutions company is looking for a Payment Account Specialist to support Catalan-speaking customers from Lisbon. You will assist with payment transactions, troubleshoot issues, and maintain customer records. The ideal candidate speaks C2 Catalan and C1 English, has call center experience, and excels in communication and problem-solving. This position offers a competitive compensation package and a relocation option.
Benefits
Qualifications
- C2 Catalan and C1 English proficiency are mandatory.
- Customer support experience in a call center is a must.
- Strong communication and problem-solving skills required.
Responsibilities
- Assist Catalan-speaking customers via phone, email, and chat.
- Provide expert support on payment transactions and account management.
- Troubleshoot technical issues and maintain accurate records.
Skills
We are looking for a Payment Account Specialist for the Catalan market.
- Start Date: March 27, 2025
- Health Insurance from Day 1
- 6-Month Renewable Contract
Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and professionalism? Join our global payment solutions team in Lisbon and elevate your career in financial customer support!
- Assist Catalan-speaking customers via phone, email, and chat.
- Provide expert support on payment transactions, security procedures, and account management.
- Troubleshoot technical issues and escalate complex cases when necessary.
- Maintain accurate records of customer interactions and solutions provided.
- Collaborate with internal teams to enhance customer experience and service efficiency.
- Onsite in Lisbon
- Monday to Sunday – 24/7 Rotative Shifts (including night shifts).
- 40 hours per week – 8-hour shifts – 2 rotative days off
- C2 Catalan speaker + C1 English proficiency (language levels are mandatory).
- EU nationality or valid Portuguese residence permit (Manifestation of Interest or Residence Permit Card required).
- Customer support experience in a call center is a must.
- Strong communication and problem-solving skills.
- Ability to multitask and handle high-pressure situations professionally.
- Total Compensation: Approx. 1,098/month (paid in 12 months), including: Base Salary, Complexity Bonus, Meal Allowance, Transport Allowance
- Health Insurance: Provided from Day 1 (free after 6 months).
- 1,000 Welcome Bonus (separate from the monthly salary).
- Accommodation in a private bedroom for 280 euros per month (discounted on the salary)
- Flight reimbursement after 6 months
- Be part of a global payment solutions leader
- Career growth opportunities in a dynamic industry.
- Work with a diverse and supportive team.
If you are interested, send your CV!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.