Valencia: German & Spanish Customer Support Agent

Savior Artigos Texteis Lda; Comunidad Valenciana; Presencial; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

On-site role in Valencia

Opportunities for growth and developm

Supportive team environment

Training

Descripción de la vacante

Savior Artigos Texteis Lda is seeking a German and Spanish-speaking Customer Service Agent for an on-site position in Valencia, Spain. You will be the first point of contact for customers, delivering support and resolving queries with professionalism and care.

Responsibilities include handling multilingual interactions via phone, email, and chat, maintaining CRM records, and meeting performance targets. The role requires on-site presence and EU work authorization or valid permit to work in Spain.

Formación

• Fluent in German (written and spoken) — C1 level or above.
• Fluent in Spanish (written and spoken) — C1 level or above.
• Previous experience in customer service, call center, or similar client-facing role preferred.
• Strong communication and problem-solving skills.

Responsabilidades

• Handle inbound and outbound customer interactions in German and Spanish via phone, email, and/or chat.
• Provide accurate, timely, and courteous responses to customer inquiries.
• Resolve customer issues efficiently, escalating complex cases when necessary.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Meet individual and team performance targets (quality, productivity, and customer satisfaction).
• Stay up to date on product/service knowledge to provide informed support.

Conocimientos

German language

Spanish language

Customer service experience

Communication skills

Problem-solving

Herramientas

CRM systems

MS Office

Descripción del empleo

Savior Artigos Texteis Lda is seeking a German and Spanish-speaking Customer Service Agent for an on-site position in Valencia, Spain. You will be the first point of contact for customers, delivering support and resolving queries with professionalism and care.

Responsibilities include handling multilingual interactions via phone, email, and chat, maintaining CRM records, and meeting performance targets. The role requires on-site presence and EU work authorization or valid permit to work in Spain.