Valencia-Based Italian CX Specialist

weWow; Valencia; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Breakfast & lunch at the office

Spanish health insurance

Free Spanish lessons

Growth opportunities within weWow

Monthly events, sports & socials

Relocation support to Valencia

Job summary

weWow is seeking a Customer Experience Specialist in Valencia to support 123inkt customers. You will handle inquiries in Italian across phone, email, and chat, ensuring smooth order processing, timely deliveries, and accurate product guidance.

You will work in an international environment with cross-team collaboration, delivering empathetic, solution-focused service and helping customers feel understood and valued every step of the way.

Qualifications

• Native Italian speaker.
• Good level of English.
• On-site availability in Valencia, Spain.
• Strong communication skills and problem-solving attitude.

Responsibilities

• Assist Italian-speaking customers via phone, email, and chat.
• Answer questions about orders, deliveries, products and returns.
• Guide customers to the right products and solutions.
• Collaborate with teams to resolve requests efficiently.

Skills

Italian language

Customer service

Clear communication

Empathy

Team player

Job description

weWow is seeking a Customer Experience Specialist in Valencia to support 123inkt customers. You will handle inquiries in Italian across phone, email, and chat, ensuring smooth order processing, timely deliveries, and accurate product guidance.

You will work in an international environment with cross-team collaboration, delivering empathetic, solution-focused service and helping customers feel understood and valued every step of the way.