CX Specialist @ 123inkt group | Italian Native

weWow; Valencia; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Breakfast & lunch at the office

Spanish health insurance

Free Spanish lessons

Growth opportunities within weWow

Monthly events, sports & socials

Relocation support to Valencia

Job summary

weWow is seeking a Customer Experience Specialist in Valencia to support 123inkt customers. You will handle inquiries in Italian across phone, email, and chat, ensuring smooth order processing, timely deliveries, and accurate product guidance.

You will work in an international environment with cross-team collaboration, delivering empathetic, solution-focused service and helping customers feel understood and valued every step of the way.

Qualifications

• Native Italian speaker.
• Good level of English.
• On-site availability in Valencia, Spain.
• Strong communication skills and problem-solving attitude.

Responsibilities

• Assist Italian-speaking customers via phone, email, and chat.
• Answer questions about orders, deliveries, products and returns.
• Guide customers to the right products and solutions.
• Collaborate with teams to resolve requests efficiently.

Skills

Italian language

Customer service

Clear communication

Empathy

Team player

Job description

Imagine this.

You start your day in a sunny office in Valencia.
A customer reaches out with a question.
By the end of the conversation, they're smiling again because you solved their problem quickly and effortlessly.
No endless complaints.
No robotic scripts.
Just genuine conversations where you make someone's day a little easier.

Welcome to weWow

Your next chapter starts here

At weWow, you work with leading European brands in an international scale-up environment.

For this role, you'll be supporting 123inkt, one of the most trusted e-commerce brands in the Netherlands for printers, cartridges and office supplies.

As a Customer Experience Specialist, you'll be the person customers rely on when they need help. Whether they have a question about an order, a delivery, or finding the right product, you're there to provide a smooth and positive experience every time.

What will you actually do?

• Help Italian-speaking customers via phone, email and chat
• Answer questions about orders, deliveries, products and returns
• Find quick and customer-friendly solutions
• Guide customers to the right products when they need advice
• Work together with different teams to solve customer requests efficiently
• Make sure every customer leaves the conversation feeling heard and helped
• Every interaction is an opportunity to create a great customer experience.

This role suits you if you…

• Are a native Italian speaker
• Enjoy helping people and making their day easier
• Communicate clearly and with empathy
• Stay calm and solution-oriented, even when things get busy
• Work accurately and pay attention to detail
• Love learning and improving every day

Requirements

• Native Italian speaker
• Good level of English
• Available to work on-site in Valencia
• Strong communication skills
• Customer-first mindset
• Problem-solving attitude
• Team player who enjoys working in an international environment

What we offer

• Breakfast & lunch at the office
• Spanish health insurance
• Free Spanish lessons
• Growth opportunities within weWow
• Monthly events, sports & socials
• Relocation support to settle in Valencia£

And most importantly:

An international work environment where you’ll quickly feel at home.