Dutch Native CX Specialist — Valencia Fintech Growth

weWow; Valencia; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Breakfast and lunch on us

Spanish health insurance

Free Spanish classes

Career growth opportunities

Monthly events and socials

Relocation support

Job summary

weWow in Valencia, Spain, is hiring for a customer support role in a fast-growing fintech. The team emphasizes empathy, problem-solving, and delivering a delightful customer experience while onboarding new clients and resolving complex issues.

You will engage with a diverse international community and help shape an outstanding journey for users. Ideal candidates are excellent communicators with Dutch and English at a high level, capable of balancing multiple cases with attention to detail and a

Qualifications

• Excellent verbal and written communication.
• Dutch and English proficiency at high levels.
• Strong empathy and active listening to personalize conversations.
• Ownership of tasks and willingness to take responsibility.
• Analytical mindset with ability to identify causes and solve problems.

Responsibilities

• Offer support to customers by identifying and assessing user needs.
• Balance top-speed productivity with exceptional quality scores.
• Provide accurate information using the right methods and tools.
• Assist in onboarding new clients and ensure smooth account openings.
• Identify fraud indicators and escalate to compliance officers when needed.
• Investigate payment disputes, analyze and resolve issues to retain customers.
• Identify and elevate customer issues to improve internal processes and the customer journey.

Skills

Excellent communication

Dutch & English fluency

Empathy & active listening

Ownership & accountability

Problem solving & investigation

Job description

weWow in Valencia, Spain, is hiring for a customer support role in a fast-growing fintech. The team emphasizes empathy, problem-solving, and delivering a delightful customer experience while onboarding new clients and resolving complex issues.

You will engage with a diverse international community and help shape an outstanding journey for users. Ideal candidates are excellent communicators with Dutch and English at a high level, capable of balancing multiple cases with attention to detail and a