French Customer Experience Specialist - Valencia On-Site

weWow; Valencia; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Breakfast & lunch at the office

Spanish health insurance

Free Spanish lessons

Growth opportunities within weWow

Monthly events, sports & socials

Relocation support to settle in Valenc

Relocation support to settle in Valenc

Job summary

weWow is in Valencia and seeks a Customer Experience Specialist to support French-speaking customers across phone, email and chat. You will help with orders, deliveries and product guidance, ensuring a smooth, positive experience for every interaction.

Join an international scale-up with growth opportunities, Spanish health insurance, and language lessons to help you settle in Valencia. A customer-first mindset and clear communication are essential.

Qualifications

• Native French speaker required.
• Good level of English.
• Willing to work on-site in Valencia.
• Strong communication skills.
• Customer-first mindset.
• Team player in an international environment.

Responsibilities

• Help French-speaking customers via phone, email and chat.
• Answer questions about orders, deliveries, products and returns.
• Find quick and customer-friendly solutions.
• Guide customers to the right products when they need advice.
• Work together with different teams to solve customer requests efficiently.
• Make sure every customer leaves the conversation feeling heard and helped.

Skills

Native French speaker

English proficiency

Customer service mindset

Empathy

Problem solving

Team player

Job description

weWow is in Valencia and seeks a Customer Experience Specialist to support French-speaking customers across phone, email and chat. You will help with orders, deliveries and product guidance, ensuring a smooth, positive experience for every interaction.

Join an international scale-up with growth opportunities, Spanish health insurance, and language lessons to help you settle in Valencia. A customer-first mindset and clear communication are essential.