Underwriting Operations Technician Offline

Chubb Ltd.; Madrid; Hybrid; EUR 35,000 - 52,000; Full time

Benefits offered by this job

32 days vacation per year

2 days work from home

Home office allowance

Private medical insurance

Pension plan

Stock purchase plan

Employee assistance program

Learning & Development program

Job summary

Chubb Ltd. in Madrid seeks an Underwriter Operations Technician – Offline to support end-to-end processing of offline business in the UWR Centre. The role focuses on data entry, document preparation, and delivering accurate underwriting support.

You will collaborate with local teams, brokers and the operations group, handle queries, QA, and assist with testing and new tools; a fluent English plus another European language is preferred, with the possibility of some work-from-home days.

Qualifications

• Experience in underwriting or insurance operations.
• Fluent English and another European language.
• Strong data handling and system navigation.

Responsibilities

• Support offline underwriting operations and language-dependent branch activities.
• Enter data into underwriting and other business systems accurately and within SLA.
• Prepare policy documentation and underwriting files to meet quality and audit standards.
• Manage broker and internal queries, including credit control support and issue resolution.
• Support QA, reporting, and operational process improvements.
• Assist with system testing, user acceptance testing, and new business tools.
• Work closely with local teams, brokers, and the wider operations team to deliver excellent service.

Skills

Analytical skills

Communication skills

English fluency

European language proficiency

Insurance experience

Attention to detail

Independent and collaborative

Problem-solving & proactive

Excel & AI tools proficiency

Tools

MS Excel

AI tools

Job description

Underwriting Operations Technician Offline

Madrid, Spain

Job Description

Chubb is looking for an Underwriter Operations Technician – Offline to support the end-to-end processing of offline business within the UWR Centre. This role helps ensure efficient operations, accurate data handling, and strong service delivery across underwriting support activities.

Key Responsibilities:

Support offline underwriting operations and language-dependent branch activities.

Enter data into underwriting and other business systems accurately and within SLA.

Prepare policy documentation and underwriting files to meet quality and audit standards.

Manage broker and internal queries, including credit control support and issue resolution.

Support QA, reporting, and operational process improvements.

Assist with system testing, user acceptance testing, and new business tools.

Work closely with local teams, brokers, and the wider operations team to deliver excellent service.

Qualifications

• Strong analytical and communication skills.
• Fluent level in English, and another european language (ideally Dutch, German, French or Spanish)
• Some insurance experience, with a desire to grow your career in the industry.
• Good attention to detail and a strong customer service mindset.
• Ability to work independently and collaboratively in a fast-paced environment.
• A proactive, solution-oriented approach and willingness to learn new systems.
• Good commands using Ms Excel and AI tools.

What we offer:

• 32days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Pension plan
• Stock purchase plan
• Employee assistance program
• Comprehensive Learning & Development offer

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• Our core values—Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform their best.
• Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We ensure our recruitment process is inclusive and accessible. If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.

Job Info

• Job Identification 37983
• Job Schedule Full time
• Regular or Temporary Regular
• Business Unit Spain
• Legal Employer Chubb European Group SE Spanish Branch