Hybrid Offline Underwriting Operations Technician

Chubb Ltd.; Madrid; Hybrid; EUR 35,000 - 52,000; Full time

Benefits offered by this job

32 days vacation per year

2 days work from home

Home office allowance

Private medical insurance

Pension plan

Stock purchase plan

Employee assistance program

Learning & Development program

Job summary

Chubb Ltd. in Madrid seeks an Underwriter Operations Technician – Offline to support end-to-end processing of offline business in the UWR Centre. The role focuses on data entry, document preparation, and delivering accurate underwriting support.

You will collaborate with local teams, brokers and the operations group, handle queries, QA, and assist with testing and new tools; a fluent English plus another European language is preferred, with the possibility of some work-from-home days.

Qualifications

• Experience in underwriting or insurance operations.
• Fluent English and another European language.
• Strong data handling and system navigation.

Responsibilities

• Support offline underwriting operations and language-dependent branch activities.
• Enter data into underwriting and other business systems accurately and within SLA.
• Prepare policy documentation and underwriting files to meet quality and audit standards.
• Manage broker and internal queries, including credit control support and issue resolution.
• Support QA, reporting, and operational process improvements.
• Assist with system testing, user acceptance testing, and new business tools.
• Work closely with local teams, brokers, and the wider operations team to deliver excellent service.

Skills

Analytical skills

Communication skills

English fluency

European language proficiency

Insurance experience

Attention to detail

Independent and collaborative

Problem-solving & proactive

Excel & AI tools proficiency

Tools

MS Excel

AI tools

Job description

Chubb Ltd. in Madrid seeks an Underwriter Operations Technician – Offline to support end-to-end processing of offline business in the UWR Centre. The role focuses on data entry, document preparation, and delivering accurate underwriting support.

You will collaborate with local teams, brokers and the operations group, handle queries, QA, and assist with testing and new tools; a fluent English plus another European language is preferred, with the possibility of some work-from-home days.