Underwriting Operations Technician Offline

Chubb Insurance; Comunidad de Madrid; On-site; EUR 35,000 - 52,000; Full time

Benefits offered by this job

32 days vacation a year

2 days working from home

Working from home allowance

Entry time flexibility

Private medical insurance

Life and accident insurance

Pension plan

Stock purchase plan

Employee assistance program

Comprehensive Learning & Development

Job summary

Chubb Ltd. in Madrid, Spain, is seeking an Underwriter Operations Technician – Offline to support end-to-end processing of offline business in the UWR Centre.

This role focuses on efficient operations, accurate data handling, and high-quality underwriting support. You will work with local teams, brokers, and the wider operations team to deliver excellent service, perform data entry, prepare policy documentation, and assist with testing and process improvements while growing your career in the

Qualifications

• Strong analytical and communication skills.
• Fluent in English and another European language.
• Some insurance experience with a desire to grow in the industry.
• Good attention to detail and a customer service mindset.
• Ability to work independently and collaboratively in a fast-paced environment.
• A proactive, solution-oriented approach and willingness to learn new systems.
• Good commands using Ms Excel and AI tools.

Responsibilities

• Support offline underwriting operations and language-dependent branch activities.
• Enter data into underwriting and other business systems accurately and within SLA.
• Prepare policy documentation and underwriting files to meet quality and audit standards.
• Manage broker and internal queries, including credit control support and issue resolution.
• Support QA, reporting, and operational process improvements.
• Assist with system testing, user acceptance testing, and new business tools.
• Work closely with local teams, brokers, and the wider operations team to deliver excellent service.

Skills

Analytical skills

Communication skills

English fluency

European language

Insurance experience

Attention to detail

Independent worker

Solution oriented

MS Excel

AI tools

Tools

MS Excel

AI tools

Job description

Underwriting Operations Technician Offline

Madrid, Spain

Job Description

Chubb is looking for an Underwriter Operations Technician – Offline to support the end-to-end processing of offline business within the UWR Centre. This role helps ensure efficient operations, accurate data handling, and strong service delivery across underwriting support activities.

Key Responsibilities:

Support offline underwriting operations and language-dependent branch activities.

Enter data into underwriting and other business systems accurately and within SLA.

Prepare policy documentation and underwriting files to meet quality and audit standards.

Manage broker and internal queries, including credit control support and issue resolution.

Support QA, reporting, and operational process improvements.

Assist with system testing, user acceptance testing, and new business tools.

Work closely with local teams, brokers, and the wider operations team to deliver excellent service.

Qualifications

• Strong analytical and communication skills.
• Fluent level in English, and another european language (ideally Dutch, German, French or Spanish)
• Some insurance experience, with a desire to grow your career in the industry.
• Good attention to detail and a strong customer service mindset.
• Ability to work independently and collaboratively in a fast-paced environment.
• A proactive, solution-oriented approach and willingness to learn new systems.
• Good commands using Ms Excel and AI tools.

What we offer:

• 32days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Pension plan
• Stock purchase plan
• Employee assistance program
• Comprehensive Learning & Development offer

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• Our core values—Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform their best.
• Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We ensure our recruitment process is inclusive and accessible. If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.

Job Info

• Job Identification 37983
• Job Schedule Full time
• Regular or Temporary Regular
• Business Unit Spain
• Legal Employer Chubb European Group SE Spanish Branch