Underwriting Operations Technician Offline

Chubb External; Madrid; Hybrid; EUR 32,000 - 50,000; Full time

Benefits offered by this job

2 days working from home option + flex

Private medical insurance

Life and accident insurance

Pension plan

Stock purchase plan

Flexible compensation scheme

Wellhub

Employee assistance program

Comprehensive Learning & Development

Job summary

Chubb External in Madrid is seeking an Underwriter Operations Technician – Offline to support end-to-end offline underwriting processes. The role emphasizes accurate data handling, strong service delivery, and collaboration with local teams and brokers.

Ideal candidates have some insurance experience, English fluency, and a second European language. The position offers hybrid work options with in-office and remote days, plus a range of employee benefits.

Qualifications

• Some insurance experience; desire to grow in the industry.
• Fluent English and another European language (Dutch, German, French or Spanish)
• Good attention to detail and a strong customer service mindset
• Able to work independently and in a fast-paced environment

Responsibilities

• Support offline underwriting operations and language-dependent branch activities.
• Enter data into underwriting and other systems accurately and within SLA.
• Prepare policy documentation and underwriting files to meet quality and audit standards.
• Manage broker and internal queries, including credit control support and issue resolution.
• Support QA, reporting, and operational process improvements.
• Assist with system testing, UAT, and new business tools.
• Collaborate with local teams, brokers and the broader operations team to deliver excellent service.
• Demonstrate strong analytical and communication skills.

Skills

Analytical skills

Communication skills

English fluency

Second language

Attention to detail

Customer service mindset

Independent & collaborative

MS Excel

AI tools

Tools

Microsoft Excel

AI tools

Job description

Ready for your next challenge in insurance? to join Chubb in Madrid as an Underwriter Operations Technician – Offline.

Chubb is looking for an Underwriter Operations Technician – Offline to support the end-to-end processing of offline business within the UWR Centre. This role helps ensure efficient operations, accurate data handling, and strong service delivery across underwriting support activities.

Key Responsibilities:

• Support offline underwriting operations and language-dependent branch activities.
• Enter data into underwriting and other business systems accurately and within SLA.
• Prepare policy documentation and underwriting files to meet quality and audit standards.
• Manage broker and internal queries, including credit control support and issue resolution.
• Support QA, reporting, and operational process improvements.
• Assist with system testing, user acceptance testing, and new business tools.
• Work closely with local teams, brokers, and the wider operations team to deliver excellent service.
• Strong analytical and communication skills.
• Fluent level in English, and another european language (ideally Dutch, German, French or Spanish)
• Some insurance experience, with a desire to grow your career in the industry.
• Good attention to detail and a strong customer service mindset.
• Ability to work independently and collaboratively in a fast-paced environment.
• A proactive, solution-oriented approach and willingness to learn new systems.
• Good commands using Ms Excel and AI tools.

What we offer:

• 32 days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Wellhub
• Employee assistance program
• Comprehensive Learning & Development offer

• Our core values —Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform their best.
• Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We ensure our recruitment process is inclusive and accessible. If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.