Turkish-Speaking Player Support Specialist — Mobile Games

Mercier Consultancy MD; España; Presencial; EUR 19.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training programs

Health insurance

Relocation package

Performance bonus

Office facilities and community

Descripción de la vacante

Mercier Consultancy Group represents a global leader in mobile gaming and seeks a Turkish Speaking Player Support Specialist to join the Bulgaria team. You will assist Turkish-speaking players, resolve issues, and relay feedback to developers.

This role offers fully paid relocation, comprehensive health insurance, training, and a monthly bonus. Fluent Turkish and English are essential, plus an EU passport for move to Bulgaria.

Formación

• Native or fluent Turkish (spoken and written) is required.
• Proficiency in English for international collaboration.
• EU passport holder required for relocation to Bulgaria.
• Passion for Gaming & Esports and familiarity with mobile games.
• Strong problem-solving and composure during high-volume periods.
• Excellent interpersonal and customer service skills.

Responsabilidades

• Provide real-time support to Turkish-speaking players across Supercell titles.
• Investigate and resolve technical issues and account queries.
• Escalate bugs and feature requests to development teams.
• Maintain knowledge of game mechanics, updates, and community trends.
• Contribute to team briefings and training sessions.
• Collect and analyze player feedback to improve user experience.

Conocimientos

Turkish language

English language

Customer service

Descripción del empleo

Mercier Consultancy Group represents a global leader in mobile gaming and seeks a Turkish Speaking Player Support Specialist to join the Bulgaria team. You will assist Turkish-speaking players, resolve issues, and relay feedback to developers.

This role offers fully paid relocation, comprehensive health insurance, training, and a monthly bonus. Fluent Turkish and English are essential, plus an EU passport for move to Bulgaria.