Customer Success Manager (w/m/x) | German speaking

Cleverep; Barcelona; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Home office budget

Relocation assistance

Barcelona office near Sants

Job summary

Cleverep is hiring a Customer Success Manager to guide B2B clients from onboarding to running high-performing sales campaigns that generate leads, engagement, and revenue.

Day-to-day involves onboarding, targeting the right audience, running and optimizing campaigns, and collaborating with Sales and BDR teams to improve results.

Qualifications

• German proficiency at C1+ level.
• Fluent English speaking and writing.
• 2+ years in Customer Success, PM, B2B sales, or agency roles.

Responsibilities

• Onboard and train clients to set them up for success.
• Lead campaigns with copywriting, automation, and sequences.
• Track metrics and optimize campaigns using data.

Skills

German (C1+)

English fluency

Data analysis

Excel

Stakeholder communication

Tools

Automation tools

CRM

Job description

Our goal is to help B2B companies with top-notch products and services break into new markets and achieve sustainable growth. Using innovative technology and a data-driven sales approach, we create predictable sales success.

We are obsessed with transforming our industry every day for the sake of the clients we serve so that they can keep growing with unrelenting momentum. A commitment to excellence pulses at the heart of all we do, as does honesty and integrity.

Tasks

ABOUT THE ROLE

As a Customer Success Manager, you’ll be the go-to partner for our clients, guiding them from onboarding to running high-performing sales campaigns that generate leads, engagement, and revenue.

What would your day-to-day look like?

• Onboard & train clients: Lead workshops and training sessions to set clients up for success.
• Target the right audience: Define ideal customer profiles, source quality data, and refine outreach strategies.
• Run campaigns: Build and launch effective sales campaigns, including copywriting, automation, and sequences.
• Analyze & optimize: Track campaign metrics (open rates, reply rates, call bookings) and make improvements based on data.
• Test & experiment: Use A/B testing to improve messaging, timing, and segmentation.
• Collaborate: Work closely with Sales and BDR teams to enhance client experience and results.

Requirements

ABOUT YOU

Qualifications:

• At least 2+ years in Customer Success, Project Management, B2B Sales, or an Agency role.
• Experience in a fast-moving SaaS, startup, or B2B environment is a plus.

Languages:

• German proficiency (must have): native speaker or strong professional proficiency with a C1+ level.
• English proficiency: ability to speak and write fluently and idiomatically.

Skills:

• Skilled at effectively engaging and communicating with various stakeholders is a plus.
• Able to work independently, take initiative, and drive results with minimal supervision.
• Focused on finding practical and effective solutions to challenges.
• Proficient in Excel, particularly with large data sets, experience with automation tools is a plus.
• Data savvy, able to gather, enrich, and analyze data to extract valuable insights.
• Highly organized, proactive, and able to manage multiple tasks in a fast-paced environment.

WHAT'S IN IT FOR YOU

• Attractive salary package: Your expertise deserves recognition. We offer a competitive salary and reward your contributions to our collective success.
• Flexible, hybrid working model: At Cleverep, we value freedom and flexibility. Enjoy up to 3 days of work from home per week, flexible hours, and the option to work from anywhere for a temporary period.
• More than just the basics: Your well-being is our priority. Cleverep fully covers the first five days of illness, beyond the legal requirement, ensuring you have comprehensive support.
• Home office equipment: We’re committed to creating the ideal work environment for you. That’s why we offer a budget to help set up your home office so you can work comfortably, no matter where you are.
• Relocation package: If you’re relocating for Cleverep, we’ll help make the transition smooth with financial support.
• Modern office in the heart of Barcelona: Located near Barcelona Sants Estación, our office offers a vibrant and well-connected space.
• Regular team events: Team spirit is essential to us. Look forward to events like boat trips, cooking classes, charity activities, and fun team parties!