Travel CS Team Lead - Catalan/English

Concentrix; Bellprat; On-site; EUR 22,000 - 27,000; Full time

Benefits offered by this job

Central location in Barcelona

Bring-a-friend bonus

Career development programs and formal

Job summary

Concentrix is seeking a motivated Team Leader to supervise and support a customer service team in Barcelona. You will coach, monitor KPIs, and drive performance while ensuring service quality and contractual alignment.

The role requires Catalan and English fluency, an associate degree (preferred), and 2–4 years of relevant experience. The position offers a permanent contract and a central Barcelona location with opportunities for growth.

Qualifications

• Catalan and English fluency required.
• Associate degree or equivalent qualification preferred.
• 2–4 years of relevant experience preferred.

Responsibilities

• Supervise day-to-day activities of a customer service team, including attendance and performance monitoring.
• Coach and mentor team members through regular feedback sessions to help them achieve targets.
• Monitor KPIs and service quality; identify performance gaps and implement improvement plans.
• Ensure customer service delivery meets contractual requirements and business objectives.
• Support agents with escalated customer inquiries, providing guidance and expertise.
• Lead team meetings and foster open communication; organize team activities to strengthen collaboration.
• Promote Concentrix values and a positive team environment.

Skills

Catalan language

English language

Team leadership

Coaching & mentoring

Communication skills

Education

Associate degree

Job description

Concentrix is seeking a motivated Team Leader to supervise and support a customer service team in Barcelona. You will coach, monitor KPIs, and drive performance while ensuring service quality and contractual alignment.

The role requires Catalan and English fluency, an associate degree (preferred), and 2–4 years of relevant experience. The position offers a permanent contract and a central Barcelona location with opportunities for growth.