Remote Team Leader (Catalan-Speaking)

Concentrix Experts Colombia S.A.S.; Barcelona; Remote; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Full-time 39 hours/week

Remote work from Spain

Training and career development

Job summary

Concentrix Experts Colombia S.A.S. is seeking a Team Leader (Catalan - speaking) to oversee a remote customer service team across Spain. You will coach, monitor performance, and drive improvements while supporting team growth and development.

The role requires leadership experience, Catalan language proficiency, and strong English communication. Enjoy full-time remote work from anywhere in Spain with structured training and progression opportunities.

Qualifications

• High school diploma or equivalent.
• Fluency in at least one co-official Spanish language: Catalan, Valencian, Galician, or Basque.
• Good verbal and written English skills.
• Customer service experience, with at least 6 months for external candidates.
• At least 12 months of leadership or management experience for external candidates.
• Strong coaching, communication, mentoring, and team management skills.
• Analytical thinking and the ability to interpret performance data.
• Knowledge of Excel, reporting tools, and operational processes.
• A proactive mindset, adaptability, and the ability to motivate others.

Responsibilities

• Lead, support, and motivate a team of Customer Service Advisors to achieve performance targets.
• Monitor team performance, quality, productivity, and customer satisfaction KPIs.
• Provide regular coaching, feedback, mentoring, and performance reviews.
• Identify training needs and organize workshops and development activities.
• Monitor customer interactions, ensure quality standards, and support the resolution of escalations.
• Manage team schedules, attendance, and daily operations.
• Analyze performance data, identify improvement opportunities, and collaborate with other departments.
• Support recruitment, onboarding, and employee development activities.

Skills

Team leadership

Coaching

Performance analytics

Excel

Customer service

Education

High school diploma

Tools

Reporting tools

Job description

Concentrix Experts Colombia S.A.S. is seeking a Team Leader (Catalan - speaking) to oversee a remote customer service team across Spain. You will coach, monitor performance, and drive improvements while supporting team growth and development.

The role requires leadership experience, Catalan language proficiency, and strong English communication. Enjoy full-time remote work from anywhere in Spain with structured training and progression opportunities.