Catalan-Speaking On-site Team Leader, Travel Barcelona

Concentrix Experts Colombia S.A.S.; Barcelona; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Private medical insurance

Referral bonus opportunities

Career development programs

Job summary

Concentrix seeks a Team Leader to supervise a customer service team in the travel industry at our Barcelona site. You will coach, monitor KPIs, and drive performance while promoting Concentrix values.

The role requires Catalan and English proficiency, an associate degree, 2–4 years of experience, and strong communication. This is a full-time on-site position with a permanent contract, offering career development opportunities and a referral bonus.

Qualifications

• Two to four years of relevant professional experience.
• Coaching, mentoring, or supervising experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise day-to-day activities of a customer service team, including attendance and performance monitoring.
• Coach and mentor team members through regular feedback sessions to help them achieve targets.
• Monitor KPIs and service quality, identifying gaps and implementing improvements.
• Ensure customer service delivery meets contractual requirements and business objectives.
• Communicate goals and updates clearly to the team.
• Support agents with escalated inquiries and provide guidance.
• Lead team meetings and foster collaboration.

Skills

Bilingual Catalan-English

Education

Associate degree or equivalent

Job description

Concentrix seeks a Team Leader to supervise a customer service team in the travel industry at our Barcelona site. You will coach, monitor KPIs, and drive performance while promoting Concentrix values.

The role requires Catalan and English proficiency, an associate degree, 2–4 years of experience, and strong communication. This is a full-time on-site position with a permanent contract, offering career development opportunities and a referral bonus.