Catalan-Speaking Team Leader, Travel Support (On-site)

CNX; Barcelona; On-site; EUR 22,000 - 27,000; Full time

Benefits offered by this job

Central location in Barcelona

Bring-a-friend (referral) bonus

Career development programs

Job summary

Concentrix is seeking a Team Leader to supervise a customer service team in the travel industry. The role focuses on people development, performance coaching, and achieving targets on a fast-paced on-site environment in Barcelona.

Fluency in Catalan and English is required. An associate degree or equivalent is preferred, with 2–4 years of leadership experience. The position offers a permanent contract and a central Barcelona location.

Qualifications

• Associate degree or equivalent qualification preferred.
• Two to four years of relevant leadership/ supervisory experience preferred.
• Coaching, mentoring, and performance development experience helpful.
• Strong communication and interpersonal skills with a results-oriented mindset.

Responsibilities

• Supervise the day-to-day activities of a customer service team, including attendance and performance monitoring.
• Coach and mentor team members through regular feedback sessions to help them achieve targets.
• Monitor KPIs and service quality, identifying performance gaps and implementing improvement plans.
• Ensure customer service delivery meets contractual requirements and business objectives.
• Communicate goals, expectations, and updates clearly to the team.
• Support agents with escalated inquiries, providing guidance and expertise.
• Lead team meetings and foster collaboration and engagement.
• Follow company policies while upholding Concentrix values.

Skills

Catalan

English

Education

Associate degree

Job description

Concentrix is seeking a Team Leader to supervise a customer service team in the travel industry. The role focuses on people development, performance coaching, and achieving targets on a fast-paced on-site environment in Barcelona.

Fluency in Catalan and English is required. An associate degree or equivalent is preferred, with 2–4 years of leadership experience. The position offers a permanent contract and a central Barcelona location.