Fashion CX Team Leader - Coach, KPI-Driven Results

Concentrix; Bellprat; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Private medical insurance

Central Barcelona location

Referral bonus

Career development programs

Job summary

Concentrix in Barcelona is seeking a motivated Team Leader to supervise and support a customer service team in the fashion sector. You’ll oversee daily activities, monitor performance, and coach staff to hit targets while maintaining service quality.

This role requires Catalan and English proficiency, an associate degree, and 2–4 years of team leadership or coaching experience. Expect a 39-hour weekly schedule, a permanent contract, and opportunities for career development, plus a private

Qualifications

• Bilingual in Catalan and English is preferred.
• Two to four years of relevant professional experience.
• Experience coaching, mentoring, or supervising team members.

Responsibilities

• Supervise day-to-day activities of a customer service team.
• Coach and mentor team members through regular feedback sessions.
• Monitor KPIs and service quality; implement improvement plans.
• Ensure customer service delivery meets contractual requirements.
• Communicate goals and updates clearly to the team.
• Support agents with escalated inquiries and provide guidance.
• Lead team meetings and organize team activities to foster collaboration.
• Follow company policies while promoting Concentrix values.

Skills

Catalan & English

Team leadership

Coaching

KPI monitoring

Customer service

Multitasking

Education

Associate degree

Job description

Concentrix in Barcelona is seeking a motivated Team Leader to supervise and support a customer service team in the fashion sector. You’ll oversee daily activities, monitor performance, and coach staff to hit targets while maintaining service quality.

This role requires Catalan and English proficiency, an associate degree, and 2–4 years of team leadership or coaching experience. Expect a 39-hour weekly schedule, a permanent contract, and opportunities for career development, plus a private