Catalan-Speaking Team Leader, Travel Support

Concentrix; Barcelona; On-site; EUR 22,000 - 27,000; Full time

Benefits offered by this job

39 hours/week

Bonus up to 2500 EUR

Central Barcelona location

Referral bonus

Career development programs

Job summary

Concentrix is seeking a Team Leader (Catalan‑speaking) to supervise a customer service team in the travel industry. On‑site role in Barcelona with a focus on people development, performance, and delivering exceptional customer experiences.

You will coach team members, monitor KPIs, and ensure service quality while aligning with contractual requirements. Strong communication and organizational skills are essential for success in this fast‑paced environment.

Qualifications

• Bilingual in Catalan and English required or strongly preferred.
• Associate degree or equivalent in a relevant field.
• 2–4 years of professional experience preferred.
• Experience coaching, mentoring, or supervising teams.
• Excellent communication and interpersonal skills.
• Results‑driven with the ability to motivate others.
• Strong organizational and problem‑solving abilities.
• Calm under pressure and adaptable to changing schedules.

Responsibilities

• Supervise day‑to‑day activities of a customer service team, including attendance and performance monitoring.
• Coach and mentor team members through regular feedback sessions to help meet targets.
• Monitor KPIs and service quality; identify gaps and implement improvements.
• Ensure delivery meets contractual requirements and business objectives.
• Communicate goals and updates clearly to the team.
• Support agents with escalated inquiries and provide guidance.
• Lead team meetings and foster collaboration.
• Promote company values and a positive team environment.

Skills

Catalan & English bilingual

Team leadership

Coaching

Customer service

Education

Associate degree or equivalent

Job description

Concentrix is seeking a Team Leader (Catalan‑speaking) to supervise a customer service team in the travel industry. On‑site role in Barcelona with a focus on people development, performance, and delivering exceptional customer experiences.

You will coach team members, monitor KPIs, and ensure service quality while aligning with contractual requirements. Strong communication and organizational skills are essential for success in this fast‑paced environment.