Travel Client Operations Executive - Mallorca

Hotelbeds Group; España; A distancia; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

HBX Group in Mallorca is seeking a Client Operations Executive to support our global travel clients. Based in Mallorca, you will respond to queries by phone and email to help deliver unique holidays and maintain high client satisfaction.

Ideal candidates are fluent in English, with strong communication and negotiation skills, and flexible to support the Global Support team. Knowledge of Spanish is a plus, and you will join a diverse, fast-moving, multicultural environment.

Formación

• Fluency in English – written and spoken.
• Spanish language knowledge would be an advantage.
• Excellent communication and negotiation skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsabilidades

• Provide excellent customer service.
• Attend clients' queries through phone calls and emails, being proactive, courteous, friendly, and helpful.
• Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
• Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationships, achieve high levels of client satisfaction, and retain client loyalty.
• Act on improvement opportunities identified during daily work; negotiate for appropriate compensation or refunds.

Conocimientos

Fluency in English

Spanish language knowledge

Descripción del empleo

HBX Group in Mallorca is seeking a Client Operations Executive to support our global travel clients. Based in Mallorca, you will respond to queries by phone and email to help deliver unique holidays and maintain high client satisfaction.

Ideal candidates are fluent in English, with strong communication and negotiation skills, and flexible to support the Global Support team. Knowledge of Spanish is a plus, and you will join a diverse, fast-moving, multicultural environment.