Travel Agent HCP Specialist with Amadeus

American Express Global Business Travel; España; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Flexible benefits

Wellbeing resources

Adoption assistance

Job summary

American Express Global Business Travel is seeking a Fenin Grant & PGB Event Manager to lead end-to-end educational grant and HCP meeting services for MedTech clients under Fenin compliance. The role covers platform management, logistics, budgeting, and compliant reporting across national and international events.

You will coordinate with clients, hospitals and suppliers, ensure transparency, confidentiality, and timely execution, while supporting annual audits and documentation control.

Qualifications

• 3+ years of meetings & events management experience in Health Sciences
• Strong experience with HCP services under confidentiality/compliance constraints
• Experience managing congress registrations, attendee logistics, supplier coordination, and financial reconciliation

Responsibilities

• Manage end-to-end educational grant and HCP meeting operations under the FENIN framework using the PGB platform
• Coordinate workflows between clients, hospitals, HCPs and suppliers ensuring hospitality and transparency compliance
• Manage attendee services including registrations, accommodation, transportation and related logistics
• Prepare and manage budgets, reconciliations, invoicing and financial reporting in PGB and internal systems
• Coordinate sourcing, supplier management and logistics for national and international events while negotiating compliant rates
• Support annual KPMG/FENIN audit processes and maintain documentation management
• Monitor timelines, approvals and milestones to ensure on-time execution
• Liaise with internal stakeholders, suppliers, hospitals and client teams across the event lifecycle
• Provide event reporting and operational analysis to support decision-making
• Ensure compliance with FENIN confidentiality requirements and maintain detailed records

Skills

Meetings & Events mgmt

Excel

Stakeholder mgmt

Tools

Excel

PowerPoint

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Fenin Grant& PGB Event Manager is responsible for the end-to-end management of educational grants and HCP-related meeting services for MedTech clients operating under the FENIN compliance framework. The role includes PGB platform management, HCP and small groups logistics coordination, sourcing, financial reconciliation, compliance reporting and audit support aligned with annual Fenin compliance and audit requirements.

What You´ll Do:

• Manage end-to-end educational grant and HCP meeting operations under the FENIN compliance framework using the PGB platform
• Coordinate operational workflows between clients, hospitals, HCPs, and suppliers while ensuring compliance with hospitality and transparency requirements
• Manage attendee services including congress registrations, accommodation, transportation, and related logistics
• Prepare and manage budgets, reconciliations, invoicing, and financial reporting with accurate record-keeping in PGB and internal GBT systems
• Coordinate sourcing, supplier management, and logistics for national and international events while negotiating rates aligned with compliance requirements
• Support annual KPMG/FENIN audit processes and maintain comprehensive documentation management
• Monitor operational timelines, approvals, and service delivery milestones to ensure on-time execution
• Liaise with internal stakeholders, suppliers, hospitals, and client teams throughout the event lifecycle
• Provide accurate event reporting and operational analysis to support decision-making
• Ensure compliance with FENIN confidentiality requirements and maintain detailed operational records

What We´re Looking for:

• Minimum 3 years of Meetings & Events management experience within Health Sciences industry
• Demonstrated experience managing HCP services under confidentiality and compliance restrictions in regulated environments
• Experience managing congress registrations, attendee logistics, supplier coordination, and financial reconciliation
• Strong understanding of transparency, hospitality compliance requirements.
• Advanced Excel skills (Pivot Tables, reporting) and proficiency in Word and PowerPoint
• Intermediate Business English with excellent written and verbal communication abilities
• High attention to detail, strong organizational skills, and demonstrated ability to work under pressure in highly regulated environments
• Team-oriented mindset with strong operational ownership and stakeholder management capabilities

Location Spain

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
• Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.

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