M&E Operations Specialist

American Express Global Business Travel; España; On-site; EUR 32,000 - 42,000; Full time

Job summary

American Express Global Business Travel in Madrid is seeking a M&E Project Analyst to support the RAV - Request a Vendor Team in Meetings & Events. You will gather information, liaise with Meeting Planners, and ensure SOPs are followed while maintaining accurate data in GBT systems.

This role requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Knowledge of Meetings & Events industry is a plus.
• Knowledge of NetSuite is a plus.
• Strong communication skills and ability to follow processes.
• Spanish language is a must.
• Advanced English oral and written presentation skills.
• Outstanding attention to detail.
• Ability to manage multiple demands and adapt to change.
• Ability to work well both in a team and independently.
• Microsoft Office proficiency (Excel/PowerPoint/Outlook).

Responsibilities

• Communicate optimally to collect information.
• Review and validate information.
• Review and validate SOPs documents/processes.
• Work with internal stakeholders (Meeting Planners) to ensure accurate information is provided.
• Track and report activities.
• Actively participate to improve inter-departmental processes and communications.
• Manage personal workload to reach goals.
• Open to participate in new projects of the area.
• Work with a sense of urgency to ensure department Service Level Agreement is met.
• Perform as a team player and as an individual contributor.

Skills

Communication skills

Follow processes

Attention to detail

Multitasking

Team player & independent

Flexibility

English communication

Tools

NetSuite

Excel

PowerPoint

Outlook

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The M&E Project Analyst supports the RAV - Request a Vendor Team in Meetings & Events. In the position will manage work related to collect information, been in contact with colleagues. Internal support to ensure SOPs (Standard Operations Procedure). Data management into GBT’s tools. This position requires the ability to communicate effectively with internal stakeholders, work in a dynamic and fast paced environment with extreme attention to details, and a get it done.

What You´ll Do on a Typical Day:

• Communicate optimally to collect information.
• Review and validate information.
• Review and validate SOPs documents/process
• Work with internal stakeholders (Meeting Planners) to ensure accurate information is provided.
• Track and report activities
• Actively participate to improve inter-departmental processes and communications
• Manage personal workload to reach goals.
• Open to participate in new projects of the area
• Work with a sense of urgency to ensure department Service Level Agreement is met.
• Perform as a team player and as an individual contributor.

What We´re Looking For:

• Knowledge of Meetings & Events industry is a plus
• Knowledge of NetSuite, but not required
• Communication skills and follow processes
• Spanish language is a must
• Advanced English oral and written presentation skills required
• Outstanding attention to detail
• Ability to handle multiple demands
• Ability to be flexible and handle change well.
• Ability and skill in finding more inquisitive, innovative ways to complete a task
• Strong ability to work both as a teammate and on own
• Microsoft knowledge is required. Excel, PowerPoint, Outlook, etc…

#AmexGBTJobs

Location

Madrid, Spain

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;