Transportation Quality Manager

JD.COM; Comunidad de Madrid; Presencial; EUR 42.000 - 60.000; Jornada completa

Descripción de la vacante

JD.COM is seeking a Transportation Quality Manager (B2B) to oversee daily transportation quality KPIs, including on-time delivery and exception rates, across B2B networks in Europe. The role emphasizes data-driven analysis, root-cause investigation, and coordinated improvement actions with internal teams and suppliers.

The candidate should bring 3+ years in logistics or supply chain, strong analytical and problem-solving abilities, and a commitment to continuous improvement.

Formación

• 3+ years in logistics, transportation or related fields.
• Strong data analysis and problem-solving skills.
• Continuous improvement mindset with ability to close issues.
• Experience in line-haul, B2B or cross-border transport in Europe.
• Fluent in Chinese and English.

Responsabilidades

• Monitor B2B transportation quality KPIs daily (on-time delivery, handover, exception rate).
• Conduct data/root-cause analysis for transportation quality issues and identify gaps.
• Develop and coordinate quality improvement plans with teams and suppliers; track results.
• Establish tracking for key quality issues and drive corrective actions to reduce recurrence.
• Develop and promote transportation quality standards and procedures across regions.

Conocimientos

Data analysis

Problem solving

Quality improvement

Bilingual Chinese/English

Descripción del empleo

Transportation Quality Manager(B2B)

What You'll Do

• Transportation Quality Monitoring: Monitor B2B transportation quality KPIs on a daily basis, with a focus on key indicators such as on-time delivery rate, on-time handover rate, and exception rate, and identify potential quality risks and issues.
• Quality Issue Analysis: Conduct data analysis and root cause analysis for transportation quality issues, including late arrivals, missed loading, vehicle-related issues, and pickup delays, and identify the key process gaps affecting transportation quality.
• Quality Improvement Initiatives: Develop improvement plans for key quality issues, coordinate with relevant teams and suppliers to implement corrective actions, and continuously track and evaluate improvement results.
• Exception Closure Management: Establish a tracking and follow-up mechanism for key quality issues, conduct targeted improvement initiatives for recurring and systemic problems, ensure effective issue closure, and reduce the recurrence rate.
• Quality Standards Development: Develop and improve transportation quality standards, exception handling procedures, and quality improvement mechanisms, and promote the standardization and regional implementation of proven improvement solutions.

About You

• 1、3+ years of experience in logistics, transportation, supply chain, or related fields. Experience in transportation quality improvement is preferred.
• 2、Strong data analysis and problem-solving skills, with the ability to identify issues through data, conduct root cause analysis, and develop effective improvement measures.
• 3、Strong quality awareness and continuous improvement mindset, with the ability to drive issues from identification through to effective closure.
• 4、Experience in line-haul transportation, B2B logistics, or cross-border transportation in Europe is preferred.
• 5、Fluent in both Chinese and English, with strong communication skills in both languages.